Cage Assistant Shift Supervisor (BELL GARDENS, CA. 90201)

Parkwest Casinos / Fortiss•Bell Gardens, CA

3d•$26 - $26

About The Position

Do you enjoy counting money? Parkwest is seeking a Cage Assistant Shift Supervisor to assist in the Main Cage department. As a Cage Assistant Shift supervisor you will assist the Cage Shift Supervisor with the operations of the cage during a shift and acts in this capacity during the Shift Supervisor's days off. Responsibilities Perform all tasks in a manner that exemplifies our core values, meets established quality standards and are in compliance with applicable regulations and requirements. Display guest care by: Acknowledge every client with the following 3 actions, even when you’re busy; make eye contact; smile; verbal greeting i.e. “hello”, “good morning”, “it’s nice to see you”, “welcome”. Observe clients. Watch body language and listen to their words so you know what they need. Look to make meaningful connections with your clients daily. Be proactive in asking clients if they need help or service. Don’t wait for clients to ask for help or service. Display a positive and friendly demeanor. Display positive body language by: When standing, clasp or hold hands in front of your body while maintaining good posture. No slouching. Look attentive and engaged. Use an open palm when showing a client something or ushering them in a direction. Greet customers in a pleasant and courteous manner, thank customers for playing. Displays working knowledge of Title 31 regulations. Maintains security and accountability of company funds located in the cage during a shift. Supervises Cashiers to ensure compliance with policies and procedures. Reports infractions to Shift Supervisor. Must be available to work any shift including weekends, holidays, on call and overtime when needed. Other job-related duties as assigned.

Requirements

Must be able to pass mandatory screening which may include a background and credit check, and drug test.
Must be able to obtain and maintain a current California gambling establishment team member permit, badge or license.
Must demonstrate basic math and financial skills.
Able to work varied shifts and flexible schedules.
Good organizational and verbal communication skills and the ability to multi-task effectively.
Excellent skills in customer relations.
Must be 21 years of age.
High school diploma, G.E.D or equivalent.
A minimum of one (1) year experience in all phases of casino cashiering and credit operation.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Perform all tasks in a manner that exemplifies our core values, meets established quality standards and are in compliance with applicable regulations and requirements.
Acknowledge every client with the following 3 actions, even when you’re busy; make eye contact; smile; verbal greeting i.e. “hello”, “good morning”, “it’s nice to see you”, “welcome”.
Observe clients. Watch body language and listen to their words so you know what they need.
Look to make meaningful connections with your clients daily.
Be proactive in asking clients if they need help or service. Don’t wait for clients to ask for help or service.
Display a positive and friendly demeanor.
When standing, clasp or hold hands in front of your body while maintaining good posture. No slouching. Look attentive and engaged.
Use an open palm when showing a client something or ushering them in a direction.
Greet customers in a pleasant and courteous manner, thank customers for playing.
Displays working knowledge of Title 31 regulations.
Maintains security and accountability of company funds located in the cage during a shift.
Supervises Cashiers to ensure compliance with policies and procedures.
Reports infractions to Shift Supervisor.
Must be available to work any shift including weekends, holidays, on call and overtime when needed.
Other job-related duties as assigned.