F&B Server - Part Time

SCP Hotels•Redmond, OR

10d

About The Position

F&B Server - Part Time / Regular The Food & Beverage Server will provide attentive and efficient service to our guests, ensuring a positive dining experience. As a Server, you will play a vital role in delivering excellent hospitality and contributing to the overall success of our food and beverage operations. The Food & Beverage Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values. The Job Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction. Follow Hotel policies with lost and found items. Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations. Continuously promote sanitation, safety, and security efforts. Encourage Social Media/5-star compliments or reviews on OTA’s. Greet guests warmly and assist with menu selection. Take food and drink orders accurately and promptly. Deliver orders to tables and ensure correct presentation. Provide recommendations on menu items and specials. Demonstrate knowledge of the "Big 9" Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions Prepare and cork bottles of wine for tableside bottle service Upsell additional items or beverages to enhance the dining experience. Collaborate with kitchen and bar staff to ensure timely and accurate service. Process guest payments and maintain accurate cash handling procedures. Ensure cleanliness and organization of tables, dining areas, and service stations. Follow health and safety guidelines, including food safety standards. Give guests a friendly farewell upon departure. Ensure daily setup and closure procedures are complete; complete prep for next shift. Inspect, plan, and ensure that all materials and equipment are in complete readiness for service. Maintain knowledge of correct maintenance and use of equipment. Maintain knowledge of and comply with all departmental policies, service procedures, and standards. Follow Hotel policies with lost and found items. Other duties as assigned.

Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Knowledge of food and beverage service operations preferred but not required.
Ability to calculate figures and amounts using basic math.
High School Diploma or equivalent.
Previous experience as a server or in a similar customer service role is preferred.
Must have State Issued Food Handler's Certificate.
Must have State Alcohol Server Certification.
Must be able to stand and move freely about the property for the majority of the shift.
Must be able to lift, carry, push, pull 50 lbs.
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Must be able to work in variable room temperatures.
Noise level is usually moderate.
Dexterity in using kitchen equipment or utensils and carrying heavy trays

Nice To Haves

Knowledge of food and beverage service operations preferred but not required.
Previous experience as a server or in a similar customer service role is preferred.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Greet guests warmly and assist with menu selection.
Take food and drink orders accurately and promptly.
Deliver orders to tables and ensure correct presentation.
Provide recommendations on menu items and specials.
Demonstrate knowledge of the "Big 9" Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions
Prepare and cork bottles of wine for tableside bottle service
Upsell additional items or beverages to enhance the dining experience.
Collaborate with kitchen and bar staff to ensure timely and accurate service.
Process guest payments and maintain accurate cash handling procedures.
Ensure cleanliness and organization of tables, dining areas, and service stations.
Follow health and safety guidelines, including food safety standards.
Give guests a friendly farewell upon departure.
Ensure daily setup and closure procedures are complete; complete prep for next shift.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Follow Hotel policies with lost and found items.
Other duties as assigned.