F&B Server

Little River Casino Resort•Manistee, MI

7d•Onsite

About The Position

Serves guests quickly, efficiently, professionally and with complete knowledge of food, beverage and banquet menus throughout the resort as needed. Offers superior guest service and maintains station or section in a clean and orderly manner throughout shift. Serves food, alcoholic and non-alcoholic beverages to patrons seated at tables, conference center, event center and gaming floor, within the standards and guidelines prescribed. This is a tipped position, with the exception of working Banquets where there is a gratuity added. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

None
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
Michigan TAM certification or must obtain within 60 days of employment
At least 18 years of age
Basic organizational, written, and verbal communication skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Basic problem-solving skills
Basic money handling skills with the ability to count money and give change swiftly and accurately
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication - Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented - Ability to pay attention to the minute details of a given project or task
Diversity - Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic - Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Organized - Possesses the trait of being organized and follows a systematic method of performing a task
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Professional Attitude - Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable - Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Warmly greets and acknowledges guests upon arrival.
Assists in seating guests and delivers room service as needed.
Effectively merchandises food and beverage menus in an informative, friendly, and enthusiastic manner.
Accurately receives Food & Beverage orders from guests and relays them to the kitchen or bartender through the POS (Point of Sale) system.
Helps execute various styles of service (plated, buffet, passed, etc.).
Occasionally may work concession stands when needed.
Sets tables according to banquet event order.
Computes charge amount of beverage and accepts payment from guests.
Requests identification from guests when legal age is questioned specific to the alcohol service.
Removes empty or dirty glasses, bottles and ashtrays from Gaming floor and service areas.
Operates POS system as needed.
Assists during and after events in the conference center and entertainment venue.
Maintains general knowledge of Little River Casino Resort events, promotions, programs, and service to provide information to guests.
Attends required trainings and meetings throughout employment.
Performs all duties in accordance with Little River Casino Resort and the Beverage department guest service standards.
Cleans, stocks, and maintains the workstations throughout shift.
Must satisfactorily complete all training assigned by the Resort and the F&B department.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Food and Beverage Department.
Other duties as assigned.