F&B Outlets Manager

Moody Gardens, Inc.•Galveston, TX

1d•$55,000 - $60,000•Onsite

About The Position

The Outlets Manager is responsible for coordinating the activities of the outlet staff to deliver quality product and services to food and beverage customers.

Requirements

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
Position require at least two years Food & beverage supervisory experience
High school diploma required
Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction
Ability to obtain TABC & Food Handlers Certification
Must be reliable and responsible
Considerable skill in math algebraic equations using percentages
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse, to collect accurate information, and to resolve any problems
Ability to work under pressure and deal with stressful situations during busy periods
Ability to walk, stand and/or bend continuously to perform essential job functions
Ability to move up to 600 pounds, with wheeled assistance
Ability to lift up to 70 pounds, and to lift lighter objects overhead

Nice To Haves

College Degree preferred
Ability to speak Spanish preferre

Responsibilities

Interview, select, train, supervise, counsel, and discipline restaurant staff for the efficient operation of the outlets
Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
Schedule and direct staff in their work assignments
Interact positively with customers promoting hotel facilities and services
Resolve problems to the satisfaction of involved parties
Answer telephones in a clear voice, coordinating and documenting reservations
Organize special events in the restaurant such as receptions
Maintain rapport with all departments and attend relevant meetings
Move throughout facility and kitchen areas to visually monitor and take action to ensure food/drink quality and service standards are met
Verify temperatures, judge appearance and taste of products, and check preparation methods to determine quality
Give guidance towards improvement and make necessary adjustments for consistency
Maintain profitability of outlet to support overall hotel operation
Control payroll and equipment costs
Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies, and stocking shelves by stooping, bending, and lifting heavy articles, and reaching overhead
Evaluate cost effectiveness of all aspects of the operation
Develop and implement cost saving and profit enhancing measures
Utilize computers to accurately charge customers, create forecast and revenue reports, and write correspondence
Input and retrieve data and change computer procedures using complex programs
Ensure maintenance of equipment by calling for repairs and training staff on proper use
Conduct competitive research and report trends and recommendations
Support the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations, and marketing
Provide a clean and safe environment by assigning and assisting with cleaning
Issue and audit banks for all outlet cashiers
Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens