F&B Manager

Ocean Place Resort & Spa • Long Branch, NJ

236d • $65,000 - $75,000

About The Position

Ocean Place Resort & Spa is seeking an experienced and dynamic Food and Beverage Manager to oversee and elevate the service standards and customer satisfaction across our seven diverse outlets. The successful candidate will be responsible for ensuring exceptional guest experiences, managing large party reservations, and driving the overall success of our food and beverage operations.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in food and beverage management, preferably in a resort or high-end hotel setting.
• Proven track record of managing multiple outlets and achieving high levels of customer satisfaction.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in financial management and budgeting.
• Knowledge of current food and beverage trends and best practices.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Ensure the highest standards of service are consistently delivered across all food and beverage outlets.
• Monitor and respond to guest feedback to continually improve service quality.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Oversee operations at Seaview Restaurant, TILS Oceanside Restaurant, The Lobby Bar, Tiki Bar, The Pool Bar, The Ice Tiki Hut, and In Room Dining.
• Ensure all outlets are adequately staffed and that team members are trained to provide excellent service.
• Conduct regular inspections to ensure compliance with health, safety, and cleanliness standards.
• Create, implement, and maintain SOPs for each position within the food and beverage department.
• Ensure all team members are trained and adhere to SOPs to guarantee consistency and quality across all outlets.
• Regularly review and update SOPs to reflect current best practices and operational needs.
• Recruit, train, and mentor a high-performing team of food and beverage professionals.
• Conduct regular performance reviews and provide ongoing feedback and coaching.
• Foster a positive work environment that encourages teamwork, communication, and professional growth.
• Monitor and control costs, including labor, inventory, and waste.
• Analyze sales and revenue reports to identify areas for improvement and growth.
• Collaborate with the culinary team to design and update menus that reflect current trends and guest preferences.
• Ensure consistency and quality of food and beverage offerings across all outlets.
• Implement and maintain effective quality control measures.
• Handle all large party reservations, ensuring seamless coordination and exceptional service.
• Work closely with the events team to plan and execute special events and functions.
• Ensure all event setups and breakdowns are executed efficiently and professionally.
• Maintain strong relationships with vendors and suppliers to ensure the best quality products and services.
• Oversee inventory management, including ordering, receiving, and stock control.
• Implement cost-effective purchasing strategies.
• Develop and implement marketing strategies to promote food and beverage offerings.
• Collaborate with the marketing team to create promotional materials and campaigns.
• Analyze market trends and competitor offerings to stay competitive.

Benefits

• Competitive compensation
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree