F&B Manager

Highgate Hotels•Dallas, TX

About The Position

The Food & Beverage Manager is responsible for leading In-Room Dining and Lobby Bar operation s while assisting with the everyday running of the main restaurant and will be passionate about providing a memorable experience to our guests. The Food & Beverage Manager will strive to inspire and lead the restaurant ’s team of enthusiastic associates as they will play a key role in the training and development of all staff. They will also emphasize delivering high standards together with efficient, genuine, and professional customer service.

Requirements

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Responsibilities

Meet or exceed budgeted goals (monitor, analyze, and supervise all labor, beverage and food costs).
Meet or exceed Qualtrics goals for the outlets.
Lead all outlet staff, including training, counseling, disciplining, terminating and performance reviews.
Inspire and establish a consistent understanding of company core culture .
Ensure compliance with all applicable standards, laws/regulations, compliance with food handling/sanitation standards and local, state and Federal liquor laws .
Monitor financial operations and ensure outlet compliance with accounting controls and procedures.
Maintain excellent knowledge of current F&B trends .
Recruit and retain a service team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations.
Ensure that all associate monthly 1x1 take place.
Host Monthly Department Meeting for all outlet staff.
Ensure completion of accurate inventory and completion of month-end processes on a timely manner (POs, invoicing, accruals, reclassifications, etc.).
Ensure schedules are posted in a timely manner and the accurate completion of payroll.
Ensure that all operational orders have been placed.
Serve as a role model and demonstrate exemplary and professional behavior.
Lead and guide associates by setting an example of the Company culture and Forbes standards.
Ensure systematic pre-shift meetings are conducted before the beginning of each shift.
Ensure proper attendance at the daily management stand up meeting at 9am.
Provide support in all areas needed.
Build and influence relationships with FOH & HOH associates with open communications and genuine care.
Proactively interact with guests to exceed expectations and create loyalty.
Review shift reports and ensure concerns/issues are address promptly and proactively.
Perform other reasonable job duties as requested by supervisor.