F&B Manager - CBK

Gun Lake Casino-posted about 1 year ago

Full-time • Mid Level

Wayland, MI

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The F&B Manager at Gun Lake Casino is responsible for leading and directing the front-of-the-house team to deliver AAA Four Diamond level service. This role requires a deep understanding of various cuisines and the Four Diamond steps of service, along with effective leadership skills, creativity, and a passion for providing exceptional dining experiences. The F&B Manager oversees daily restaurant operations, staff training, and ensures compliance with health and safety standards while fostering a positive work environment.

Set clear expectations and provide ongoing training to ensure Team Members deliver exceptional experiences.
Teach and train the proper steps of service ensuring consistency in delivery.
Foster a positive work environment that encourages teamwork and professional growth.
Oversee all aspects of daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
Implement and enforce health and safety standards to maintain a clean and safe environment for guests and staff.
Monitor food quality, presentation, and portion control to ensure consistency and guest satisfaction.
Practice, support, and promote Gun Lake Casino Resort's 'Unsurpassed Service' and AAA Four Diamond service standards at all times.
Maintain a strong knowledge of the menu offerings, including ingredients and preparation methods, to assist guests with menu selections and accommodate special requests.
Interact with guests to ensure an outstanding dining experience and promptly address any concerns or feedback.
Work closely with the marketing team to develop and implement marketing strategies to attract new guests and retain existing ones.
Monitor and manage restaurant expenses, including food, beverage, supplies, and labor costs to maximize profitability while maintaining high-quality standards.
Analyze sales reports and P&L's to identify opportunities for revenue growth and cost-saving initiatives.
Implement pricing strategies and promotions to drive sales and increase customer loyalty.
Participate in the creation of annual budgets and manage and lead the unit in all forecasting and cost controls to meet or exceed unit operating financial potentials and goals.
Ensure compliance with Serve-Safe food safety and sanitation regulations, maintaining a clean and organized kitchen environment.
Collaborate with the culinary team to understand guest preferences, receive feedback, and adjust to enhance the overall dining experience.
Evaluate, oversee, and provide coaching opportunities regarding the job performance of Team Members.
Ensure that all Team Members are knowledgeable of and adhere to all Gun Lake Casino Resort's Standards, policies, and procedures for the department.

Must be 21+ years of age.
High School Diploma or GED required.
At least five (5) years of food and beverage service experience in a fast-paced, specialty retail restaurant required.
Casual and Fine Dining service styles preferred.
At least three (3) years as a restaurant General Manager or five (5) years as a restaurant Assistant General Manager having full P&L responsibility required.
Ability to speak, write, and communicate in English required.
Comprehensive understanding of various food, wine, spirits, and beverage knowledge with some culinary background or experience preferred.
Comprehensive administrative knowledge, which includes profit and loss statements, cost control, menu planning, budgeting, training, inventory control, and sanitation required.
Demonstrated ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Demonstrated ability to control operational costs and improve financial results.
Demonstrates a high proficiency in written business communications to effectively present data and analyses for operational improvements.
Must demonstrate sound judgment and maturity in decision-making ability, even when dealing with difficult situations.
Must possess and demonstrate strong leadership skills and ability that will enhance and exemplify Gun Lake Casino Resort's 'Unsurpassed' Service Standards.
Must hold/maintain certification with handling (ServSafe) and Alcohol Awareness (TIPS) and the ability to gain/maintain training requirements from both programs.
Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Demonstrated ability to work independently with minimal direction.

Comprehensive understanding of various cuisines and culinary techniques.
Experience in marketing strategies for restaurants.

Health insurance
Paid time off
401k plan
Employee discounts
Flexible scheduling

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F&B Manager - CBK

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