F&B COORDINATOR / HOST

HOTEL NIKKO OF SAN FRANCISCO INC 150 POWELL ST•San Francisco, CA

1d•$33 - $38

About The Position

POSITION SUMMARY: The F&B Coordinator / Host is responsible for providing comprehensive administrative support to the Food & Beverage Department while delivering exceptional front-of-house hosting services. This role ensures efficient coordination of daily operations, accurate communication across teams, and an elevated guest arrival experience consistent with luxury hotel standards. The ideal candidate demonstrates professionalism, strong organizational skills, and a passion for hospitality.

Requirements

High School Diploma required
Minimum of 1–2 years of hospitality, restaurant, administrative, or front office experience preferred
Food Handler Certification and Responsible Beverage Service (RBS) Certification required, or willingness to obtain upon hire
Proficiency in Microsoft Office Suite; experience with POS systems preferred
Ability to type approximately 45–55 words per minute preferred
Excellent verbal and written communication skills in Business English; additional languages a plus
Demonstrated ability to maintain strong guest and colleague relations in a luxury hospitality environment
Strong organizational skills with the ability to multitask, prioritize, and meet deadlines
Ability to remain calm, professional, and solution-oriented when handling guest concerns or high-pressure situations
Detail-oriented with strong memory and follow-through
Ability to stand, walk, sit, lift, reach, pull, push, twist, turn, and grasp throughout the workday
Ability to work in a fast-paced restaurant and office environment while maintaining service excellence

Responsibilities

Provide administrative support to the Food & Beverage leadership team including typing, filing, data entry, and telephone management in a timely and professional manner
Prepare, review, and proofread menus, reports, and departmental correspondence for accuracy and presentation standards
Utilize POS, reservation, and hospitality systems
Assist with outlet updates, function changes, reservation management, and coordination of special guest requests
Execute host responsibilities including welcoming guests, managing reservations and waitlists, coordinating seating flow, and maintaining a polished arrival experience
Maintain organized departmental files and reproduce documents using office equipment
Monitor inventory of office and host stand supplies; prepare requisitions and supply orders as needed
Maintain proper working condition of departmental office equipment
Interact professionally with guests, colleagues, and leadership to support operations and resolve guest concerns
Uphold brand standards through courteous, attentive, and service-focused communication
Apply sound judgment and problem-solving skills to address operational needs and guest service situations
Interpret and execute instructions provided in written, verbal, or schedule-based formats
Maintain cleanliness, safety, and organization of work areas in accordance with hotel standards

Benefits

Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental (PPO/DMO)
PTO
Vision
Floating Holidays
Chiropractic and Acupuncture Services
Birthday Pay
Life Insurance
401K Matching Program
Flexible Spending Account (FSA)
2% Company Profit Sharing
Friends & Family Rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein’s at the Nikko
Travel Assistance through Mutual of Omaha
Free Employee Dining Room Meals
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
Employee Recognition Programs and Employee Appreciation Events
Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes