F&B Attendant - Celebrity Grill - Full Time

Hollywood Casino Gulf Coast • Bay St. Louis, MS

2h • Onsite

About The Position

PENN Entertainment is seeking an F&B Attendant for the Celebrity Grill. The company is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America. They are committed to fostering a fun, fast-paced environment with diverse coworkers and opportunities for career growth. The role is part of a competitive Total Rewards package that includes wellness programs supporting financial, physical, and mental well-being. The F&B Attendant is expected to provide superior customer service, handle cash register operations, expedite food and beverage orders, maintain cleanliness, and ensure compliance with company standards and regulations.

Requirements

• Must be 18 years of age or older.
• High School diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have excellent communication skills (both verbal and written).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present proper phone etiquette.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Nice To Haves

• Prior food handling, cashier and/or attendant experience preferred.
• Prior knowledge of proper food holding temperatures and the ability to identify temperature danger zones and understanding the proper use of cleaning chemicals preferred but not required.

Responsibilities

• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow cast members.
• Performs any and all duties as assigned by your supervisor or a member of management.
• Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.
• Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.
• Expedites food purchases for our guests according to service standards.
• Expedites food purchases for online orders and room service.
• Responsible for making quality beverage offerings in an appropriate, timely manner as requested.
• Ensures that front line checklist is used to restock inventory as needed.
• Maintains cleanliness and sanitary conditions of the dining area.
• Performs all assigned cleaning and general maintenance tasks.
• Reports issues and/or guest complaints to leader.
• Serves as an ambassador for all Food and Beverage outlets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Reports issues to Management.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.
• Maintains strict confidentiality in all departmental and company matters.

Benefits

• Competitive Total Rewards package
• Wellness programs designed to support our team members' financial, physical, and mental well-being
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off (earned according to the local policy and increases with the length of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees