F&B Assistant Shift Manager
About The Position
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. Follows established quality assurance procedures to ensure acceptable health department and customer service standards. Responds to guest needs and reports problems to Manager. - Assists Manager with administrative duties, as assigned. Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. Assists in cleaning and reset of F&B Outlet as necessary during assigned shift. Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.
Requirements
- Must be at least 21 years of age.
- High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Must be proficient in Microsoft Outlook programs.
- Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- Manages work procedures and expedites workflow.
- Provides coaching and counseling to team members.
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
- Must successfully complete TiPS training.
Nice To Haves
- Five years’ experience in Food & Beverage preferred, but not required.
- Previous experience in Food & Beverage desired, but not required.
Responsibilities
- Providing guidance and daily supervision to staff
- Supporting and administering operational goals
- Monitoring achievements of performance and profit objectives
- Adhering to scheduling and coordinating with manager any scheduling concerns
- Supporting compliance to departmental budgets
- Promoting superior customer service
- Ensuring customer service standards are followed
- Addressing customer service issues as they arise
- Assisting in maintenance of cost control methods and procedures by monitoring pars and inventory
- Assisting in the maintenance and development of procedures for food service
- Inspecting menu items for maximum customer satisfaction
- Following established quality assurance procedures to ensure acceptable health department and customer service standards
- Responding to guest needs and reports problems to Manager
- Assisting Manager with administrative duties, as assigned
- Assisting in conducting pre-shift meetings to relay pertinent information on assigned shift
- Assisting in cleaning and reset of F&B Outlet as necessary during assigned shift
- Monitoring appearance of food/beverage served and communicates deviations in accordance with established standard
- Assisting in cross training of team members while encouraging, reinforcing and supporting peers and team
- Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Maintaining strict confidentiality in all departmental and company matters
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
