F&B Assistant Manager- LSC

VALENCIA GROUP•Austin, TX

33d

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. Status: Exempt Reports to: Food & Beverage Manager JOB SUMMARY Responsible for of all aspects of Food and Beverage operations. Develop and lead a team consistently deliver the highest standards of customer service, actively holding team members accountable to Standard Operating Procedures and expectations, reviewing financial statements to ensure proper financial management, daily engaging on service and procedural issues to ensure ideal results in all aspects of the department. Responsible for all aspects of cost of F&B, including invoices coding, report labor, payroll, employee’s tips distribution and marketing programs. Responsible for managing all aspects of the hotel’s culinary program, including menu development and design. Actively engaging with hotel guests and the community to build outlet awareness, participating in promotional activities and events. Initiates activities that drive food and beverage revenue while maintaining costs according to budget.

Requirements

Minimum of 2 years in hospitality industry
Minimum of 1 year in hotel leadership position
High school or equivalent education required.
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Communicates effectively with others
Works productively with a team
Contributes to team results.
Have high energy and positive attitude
Have clear communication skills
Ability to follow safety guidelines.
TABC and Manager Food Handler’s Certifications

Nice To Haves

College Preferred

Responsibilities

Creation of all beverage menus, specials, seasonal drinks, and promotional drinks.
Monitor all bar employees’ performance, implement disciplinary actions as needed and report any issues to F&B Manager.
Monitor all cash transactions and report any issues to F&B Manager
Prepare all beverage mixers to recipe beverages to guests.
Promotes and up-sells liquor and food.
Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware and garnishes.
Follows guidelines established regarding age identification for suspected minors and when dealing with an intoxicated customer.
Must be familiar with cash handling procedures to include proper discounting.
Tabit system, bank procedures and tip policies
Must be able to provide amazing hospitality in a high-stress, fast-paced environment.
Responsible for assisting in supervision and performance of all F&B related operations and personnel.
Monitor Food and Beverage quality and costs.
Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
Monitor and review shift reports and follow up on any issues in a timely manner.
Coordinate restaurant reservations with seating and service capacity
Ensure the accuracy and timely posting of Banquet/Catering Events
Review BEO's in detail and ensure precise and accurate execution.
Monitor the time and attendance of employees through Paycom.
Post all necessary information needed for employees on the communication board.
Cover as Manager on Duty as needed.
Speak with clients and potential clients and coordinate the proper execution of events.
Act as team leader to the F&B Management team, ensuring effective and complete communication.
Ensure a profitable F&B department, maintaining costs according to budgeted productivity, cost per cover.
Lead the Beverage program, developing and executing promotions to increase revenue.
Be on property as needed to ensure proper execution of high profile and/or any other events high demand periods or events.
Write an effective weekly schedule that ensures coverage while keeping labor in line with budget, mitigating overtime whenever possible.
Contribute positively to the team within the department.
Addresses conflict in a timely manner
Holds self and other accountable for achieving results
Perform daily rehearsals on 18 core service standards with all employees
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
Complete other duties as assigned by Manager
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Demonstrates commitment to Valencia Group Hospitality operating principles, Standard Operating Procedures and philosophies.
Meet corporate standards, reporting, and ensure department head meet deadlines.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Responsible for closing the bar and checking out bartenders and all staff at the end of the shift.
Responsible for creating social media and marketing content.
Conduct and participate in monthly beverage inventories, operating supplies inventory levels, and big 3 (china, glass, and silverware) inventory
Place necessary beverage, china, glass, silverware and operating supplies orders
Process timely all orders and invoices
Actively involved in creating menus and graphic design needs
Actively participating in F&B marketing meeting and marketing efforts to promote Hotel F&B.
Deals with change effectively.
Relentlessly train and motivate customer service employees.
Maintain knowledge of hotel services and amenities to assist guests with inquiries.
Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
Greet guests promptly, take accurate orders, and ensure timely delivery of food and beverages.
Always maintain a professional and welcoming demeanor to enhance the guest experience.
Ensure bar seating tables are clean, properly set, and ready for ser
Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
Respond Reviews related with F&B opportunities and make and receive calls regarding guest experience in the hotel outlets.
Develop effective leaders that can be placed in leadership positions as needed.
Participate in on-going training.
Attend in monthly Food and Beverage Meetings.
Participate in ongoing training to stay updated on menu items, service standards, and company policies
Complete a shift pass on every shift
Collaborate with other hotel departments to ensure seamless guest service.
Report any incidents, accidents, or unsafe conditions immediately
Follow the procedure reporting for any incident report filing for internal or external guest
Report unsafe conditions
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Wear required non-slip footwear to prevent slips and falls.
Ensure all alcohol is secured
Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor