F-35 Help Desk Specialist | Active Secret clearance

General Dynamics Information Technology

13d • $29 - $40 • Onsite

About The Position

Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Specialist, the work you’ll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH: Provides first-tier software, hardware and printing technical assistance to computer users. Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically. May provide assistance concerning the use of computer hardware, software, and printing. Responds to and diagnoses problems through discussions with users. Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems. Serves as focal point for customer concerns. Documents, tracks, and monitors the technical problems to ensure a timely resolution. Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. A working knowledge of the M365 office suite, MS Teams, and the windows operating system.

Requirements

• Security Clearance Level: Active Secret clearance
• Required Experience: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
• Experience with Remedy/Help Desk Management Systems.
• Progressive experience in the management of a technical support team.
• Experience developing and providing Service Level Agreements and Help Desk deliverables.
• Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.
• Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline.
• Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
• US Citizenship required

Responsibilities

• Provides first-tier software, hardware and printing technical assistance to computer users.
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• A working knowledge of the M365 office suite, MS Teams, and the windows operating system.

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees