External Affairs - Southern California Tribal Liaison

Verizon•Irvine, CA

1d•Remote

About The Position

Serving as Verizon and Frontier’s dedicated Southern California Tribal Liaison, responsible for full-time engagement with tribal governments located within Verizon’s and Frontier’s service territories (at least 50% travel) or where either company has a physical presence. Building and maintaining trusted relationships with tribal governments, serving as the primary point of contact for service coordination, issue resolution, and information sharing. Coordinating closely with operational teams across plant maintenance, wire center operations, engineering, customer service, and field teams to address service and infrastructure matters impacting tribal communities. Facilitating collaboration with executive leadership to escalate service issues, operational concerns, and infrastructure needs affecting tribal governments. Working across teams to support plant maintenance activities, service restoration, infrastructure reliability, and customer service responsiveness in tribal communities. Providing rapid response and coordination for Out-of-Service (OOS) incidents, ensuring timely communication and resolution for impacted tribes. Serving as the primary point of contact for tribal governments, ensuring direct access via phone and email, and providing timely responses to their questions, concerns, and service issues. Facilitating open and transparent communication between Verizon, Frontier, and tribal governments on network operations, maintenance, and infrastructure. Escalating complex service, policy, or infrastructure issues to senior leadership for prompt resolution.

Requirements

Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Demonstrated experience in tribal affairs, government relations, public policy, or community advocacy.
Familiarity with telecommunications, broadband, cable TV, and utilities policies.
Demonstrated skills in relationship-building, consensus building, and external advocacy.
Experience working with all levels of management.
Willingness to travel extensively within Southern California territory in personally owned vehicle.
Ability to work both during normal business hours, as well as evenings and weekends should the circumstances require availability.

Nice To Haves

Strong ties to or membership in a tribal community, bringing firsthand understanding of tribal needs and concerns.
Public policy, community engagement, or advocacy experience on behalf of a technology, communications, or public utilities business/industry.
Broad knowledge of Verizon and/or Frontier operations and business functions.
Strong leadership skills and a proven track record of influencing cross-functional teams.
Self-starter and evidence of intellectual curiosity.
Strong verbal and written communications skills.
Ability to navigate ambiguity and changing priorities in a highly regulated environment.

Responsibilities

Serving as Verizon and Frontier’s dedicated Southern California Tribal Liaison, responsible for full-time engagement with tribal governments located within Verizon’s and Frontier’s service territories (at least 50% travel) or where either company has a physical presence.
Building and maintaining trusted relationships with tribal governments, serving as the primary point of contact for service coordination, issue resolution, and information sharing.
Coordinating closely with operational teams across plant maintenance, wire center operations, engineering, customer service, and field teams to address service and infrastructure matters impacting tribal communities.
Facilitating collaboration with executive leadership to escalate service issues, operational concerns, and infrastructure needs affecting tribal governments.
Working across teams to support plant maintenance activities, service restoration, infrastructure reliability, and customer service responsiveness in tribal communities.
Providing rapid response and coordination for Out-of-Service (OOS) incidents, ensuring timely communication and resolution for impacted tribes.
Serving as the primary point of contact for tribal governments, ensuring direct access via phone and email, and providing timely responses to their questions, concerns, and service issues.
Facilitating open and transparent communication between Verizon, Frontier, and tribal governments on network operations, maintenance, and infrastructure.
Escalating complex service, policy, or infrastructure issues to senior leadership for prompt resolution.

Benefits

medical
dental
vision
short and long term disability
basic life insurance
supplemental life insurance
AD&D insurance
identity theft protection
pet insurance
group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance
incentives (premium pay such as overtime, shift differential, holiday pay, allowances, etc.)
up to 15 days of vacation per year, which grows with additional service