Extended Coverage Account Manager (Nights)

Covenant Logistics•Chattanooga, TN

10h

About The Position

Extended Coverage Account Managers are responsible for managing business from an assigned customer base and performing the daily, hands-on work required to meet customer satisfaction expectations while driving revenue growth. This role manages existing customer accounts, supports spot quoting based on market conditions, identifies and resolves shipment issues, and ensures strong service execution during non-standard business hours.

Requirements

Excellent communication skills a must; verbal and written.
Efficient understanding of Microsoft Office (Outlook, Word and Excel).
Ability to manage competing priorities in a fast paced and demanding environment.
Highly Organized and able to make decisions with good discernment.
Ability to work independently and collaboratively.
Have a good understanding of geography and interstate system in the United States.
Be able to calculate transit and understand time zones.
Ability to balance competing priorities across multiple systems.
Bachelor’s degree in supply chain management, business or similar field required.
1 year of relevant work experience may be substituted for each year of education required.

Nice To Haves

Prior customer service or logistics experience highly desired.

Responsibilities

Collaborate with A sset Planning and Fleet Management to maximize utilization and revenue.
Monitor and manage multiple systems to balance tracking, visibility, and service needs for both asset and non-asset loads.
Meet specific assigned load count goals to drive company revenue growth.
Solicit freight from assigned customer base via phone and email.
Monitor and report on customer commitments to ensure commitments are met.
Ensure customers with drop pools have sufficient equipment to meet demand.
Monitor and trace shipments to ensure loads are running on schedule.
Provide proactive communication in the event a delay occurs that would affect meeting service requirements.
Ensure all pertinent load information is gathered and stored within the system accurately.
Research and record accurate service data to be sued in presentations for internal reporting along with external reporting to customer.
Coordinate with Sales, A sset Planning and Fleet teams to ensure load plans are executed and customer expectations are met.
Maintain data integrity in all programs while managing daily responsibilities.
Cross train within the Extended Coverage team.

Benefits

Competitive Compensation
Pay Range: $45,008-$69,575
Pay Grade: 7
401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Medical, Dental & Vision Insurance
Telemedicine Access
Company-Paid Short & Long-Term Disability Coverage
Health Savings Account (HSA)
Company-Paid Life Insurance
Time to Recharge
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Culture-Driven Perks
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members