Express Service Advisor

Giles Automotive • Lafayette, LA

12d • $25,000 - $45,000 • Onsite

About The Position

Join the Nissan Service Center at Giles Automotive Group as an Express Service Advisor , where you’ll be the first point of contact for customers visiting our express service lane. This role is ideal for someone who enjoys fast-paced environments, customer interaction, and keeping operations running smoothly. You’ll help manage service flow, provide concierge-level care, and ensure every guest has an efficient, positive experience.

At Giles Automotive Group , we’re committed to improving the lives of our employees, customers, and the Acadiana community. We prioritize growth, teamwork, and exceptional service, while giving back through initiatives like Giles Gives Back .

Requirements

• Automotive service or customer service experience preferred, but not required
• Friendly, confident, and professional demeanor
• Strong organization, communication, and time-management skills
• Team-oriented with a self-motivated attitude
• Valid driver’s license and clean driving record
• Aligns with our six core values: Integrity, Excellence, Responsibility, Teamwork, Service, and Attitude + Heart
• Applicants must be 21+ with a valid driver’s license and clean driving record

Nice To Haves

• Automotive service or customer service experience preferred, but not required

Responsibilities

• Greet customers and manage express service drive lane flow
• Write and manage service repair orders efficiently
• Provide clear explanations of recommended services and maintenance
• Coordinate technician workflow to maximize productivity
• Answer customer questions regarding vehicles, services, and warranties
• Assist with parts coordination and basic warranty documentation
• Maintain high customer satisfaction scores
• Communicate effectively with technicians, parts, and management teams

Benefits

• Competitive, Performance-Based Pay: This is a commission-only position. Annual earnings typically range from $25,000–$45,000 , depending on individual performance, sales volume, and customer service results.
• Bonuses: Christmas bonus and annual summer vacation bonus.
• Career Growth: Clear advancement path with opportunities to move into senior advisor or management roles, with six-figure earning potential within 2–3 years.
• Supportive Environment: Work alongside experienced, award-winning management and service teams.
• Benefits Package: Medical and dental insurance, paid vacation, and 401(k) with company contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed