Express Service Advisor

Willis Automotive • Urbandale, IA

6d

About The Position

The Express Service Advisor is the dealership’s first-line of customer relations and express service. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of administrative activities.

Requirements

• 1 year experience in a direct customer service role required
• High school diploma or equivalent required
• Working knowledge of Microsoft Office Suite required
• Intermediate customer service skills required

Nice To Haves

• 1 year experience in an Express Advisor role preferred
• Working knowledge of CDK preferred

Responsibilities

• Customer Relations
• Provide the ultimate guest experience through customer service and diagnostic/repair recommendations and estimates.
• Confirm service appointments via telephone.
• Respond to minor customer complaints with courtesy, tact and respect
• Coordinate policy adjustments within the guidelines and budgets under direct supervision
• Advise management of any situation outside of designated guidelines
• Service Sales
• Sell the proper repairs and/or services according to customers’ perceived needs and the Road to the Sale
• Document estimated time and materials using appropriate parts pricing sources and labor pricing guide
• Administration
• Document all service and/or repair work accurately using company provided repair order forms; document any updates/changes and verify completion.
• Communicate any changes with technical staff as needed.
• Maintain required records, including carryover vehicles, special order parts status, time-keeping requirements, etc.
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Provide assistance on the Service Drive; greeting guests, moving vehicles, taking vehicles through car wash, etc.
• Communicates work accomplishments and activities to supervisor on a regular basis.
• May assist in the dispatch area on a back-up basis.
• Attends company/department meetings as requested or required.
• Performs any other related duties as assigned.

Benefits

• A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
• 401k with company match
• Paid Time Off and 7 paid holidays
• Employee discounts at all locations
• Paid training and development on and off-site
• Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED