Experienced Nissan Express Advisor Needed

Bowser Automotive•Pleasant Hills, PA

About The Position

Bowser Automotive is seeking an Express Service Advisor for our Nissan Service Department . The primary responsibility is to be the liaison between the Service Dept and the Express Service Customers while providing outstanding customer service and maximizing the sales of express services and related parts. The ideal candidate will have sales experience as well as strong communication skills in order to effectively and clearly write the general nature of automotive needs,administer appropriate warranties, verify intended methods of payment while maintaining the highest level of customer service (CSI).

Requirements

High school diploma or equivalent
Excellent customer service skills
Strong communication skills - both written and verbal
Experience in automobile dealership or independent repair facility
General knowledge of vehicle mechanical operations
Valid drivers license in good standing
Ability to lift and move objects weighing 10 - 25 lbs.
Ability to drive cars and trucks (automatic & standard transmissions)

Nice To Haves

ASE certification preferred
Professional demeanor

Responsibilities

Sell Express service and related parts to customers
Identify customer requests and qualify vehicle for Express Service
Conduct a limited vehicle walk-around
Present multi-point inspection results to customers
Recommend needed express services
Provide outstanding customer service in accordance with dealership policies
Maintain current knowledge of vehicle service requirements, operations, warranties and campaigns, and Technical Service Bulletins
Maintain current knowledge of state and local laws and regulations related to automotive service and repair
Write complete and accurate repair orders in accordance with dealership policies