Express Lube Service Advisor

Stocker Chevrolet•State College, PA

11h•Onsite

About The Position

We are seeking a dedicated and customer-focused Subaru Express Service Advisor to join our dynamic service team. In this role, you will serve as the primary point of contact for customers seeking quick and efficient vehicle service, ensuring a seamless and positive experience. If you have excellent communication skills and a passion for automotive service, we invite you to apply and become part of our growing organization.

Requirements

Strong communication and interpersonal skills
Ability to explain technical information clearly and effectively
Excellent organizational and multitasking abilities
Valid driver’s license
Professional appearance and positive attitude
Ability to work efficiently in a fast-paced environment

Nice To Haves

Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred

Responsibilities

Greet customers promptly and professionally, assessing their vehicle service needs
Explain service recommendations and provide accurate estimates of costs and timeframes
Coordinate with technicians to ensure timely completion of services
Maintain clear communication with customers regarding service progress and any additional needs
Document all customer interactions and service details accurately in the system
Upsell additional services when appropriate, based on customer needs and vehicle condition
Ensure customer satisfaction by delivering exceptional service and follow-up
Adhere to all safety and operational procedures within the service department
Listen to customers’ and discuss needed service maintenance
Present multipoint vehicle inspection results to customers.
Verify warranty, insurance or contract coverage for service
Calculate and provide customer with an estimate of these expenses for needed services
Explain process to clients so they understand what to expect and with their automobile service
Record information gathered from each visit in appropriate database
Draft order for repair with all information that has been gathered outlined clearly
Work with supervisors, Technicians and the rest of team to provide a positive and expedient resolution for clients.