Express Claims Service Representative

FBL Financial Group, Inc. • West Des Moines, IA

3d

About The Position

You are ready for more than the next “job.” Step into your future career path. Are you a super organizer with high level multi-tasking abilities who thrives in a challenging, fast-paced, dynamic environment? Do you possess the interpersonal relations skills to quickly establish rapport with all kinds of personalities and communicate effectively over the phone and through digital channels such as emailing and texting? If so, this Express Claims Service Representative position could be the proving grounds into that career building opportunity for you!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You’ll Do: As a member of our customer-facing team responsible for responding to new claims reported to Farm Bureau, you will have one of the most meaningful and impacting contributions on our client/members. You will take ownership for handling our fast-track claims to settlement while leaving the imprint of the Farm Bureau claim experience. Although, property and casualty insurance experience is not necessary, the key traits necessary for serving others and contributing to a team effort are essential. We are looking for motivated, coachable career builders who are eager to learn the business, drive our team’s efforts to deliver a world-class claims service experience and demonstrate their potential to further their insurance careers. We are looking for contributors who understand the qualities of great service and can deliver it. You bring the talent, performance, and ambition, and we will teach you how to investigate, evaluate and settle auto and property claims while showcasing your potential!

Requirements

• High school diploma plus three years of relevant experience OR a college degree.
• Prior customer service experience is required.
• Ability to spend most of your day on the telephone, handling both direct dialed extension calls and team distribution calls, while spending the majority of your time at a desk.
• The ability to exercise independent judgment and arrive at liability decisions through sound, logical reason is imperative to success in this role.
• You must show a commitment to continuing education by participating in required insurance coursework.
• Knowledge of Windows applications and Microsoft Office, with the ability to navigate in and toggle between multiple systems and applications is required.
• You must be able to learn and comply with all company and governmental rules and regulations.

Nice To Haves

• Farm background and/or Bi-lingual Spanish are definite pluses!

Benefits

• enhanced 401K with a match
• low cost health, dental, and vision benefits, and life and disability insurance options
• paid time off, including holidays and volunteer time
• onsite wellness facility with fitness classes and programs
• daycare center
• cafeteria
• consideration for a hybrid work arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees