Express Advisor

Phil Long Subaru of Glenwood Springs•Glenwood Springs, CO

2d•$45,000 - $70,000•Onsite

About The Position

Join our dynamic team at Phil Long Subaru of Glenwood Springs as a Full-Time Express Advisor, where your passion for customer service and problem-solving skills will shine daily. This onsite role offers the chance to work in a vibrant environment with a focus on excellence and teamwork. You can expect a competitive pay rate of $45,000 - $70,000 Per Year , reflecting your valuable contributions. Immerse yourself in a customer-centric culture that encourages professional growth and high performance. Collaborate with like-minded individuals who share your enthusiasm for delivering exceptional service. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Take the first step towards a fulfilling career in the auto industry, all while enjoying the breathtaking landscapes of Glenwood Springs, CO. Don't miss this opportunity to elevate your career with us! What does a Express Advisor do? As an Express Service Advisor at Phil Long Subaru of Glenwood Springs, you'll be the vital first point of contact for customers utilizing our express service lane. In this role, you'll greet customers with professionalism, conduct thorough vehicle inspections, and write repair orders for essential maintenance services like oil changes and tire rotations. Your ability to communicate service recommendations clearly and coordinate workflow with technicians will ensure an efficient and positive customer experience. You'll play a crucial role in enhancing customer retention, supporting service department productivity, and driving dealership profitability. By upselling maintenance services and promoting special offers, you'll contribute to our mission of delivering exceptional service while adhering to dealership policies and safety standards. Your organized and professional approach will help maintain a welcoming environment, making every interaction a valuable one for our customers. Does this sound like you? To thrive as an Express Service Advisor at Phil Long Subaru of Glenwood Springs, you'll need a blend of essential skills and qualifications. A high school diploma is required, along with previous automotive service advisor or customer service experience preferred. Basic automotive knowledge and familiarity with routine maintenance services will help you serve customers effectively. Strong communication and sales skills are crucial, allowing you to engage customers and upsell services confidently. You must excel in a fast-paced environment, adeptly managing multiple customers while maintaining a customer-focused mindset. Proficiency with computers and dealership management systems is necessary, but a quick learning ability can also suffice. Attention to detail, time management, and strong organizational skills are vital for success, as is the capability to work independently as part of a team. Problem-solving and conflict resolution skills will further enhance your effectiveness in ensuring customer satisfaction and retention. Will you join our team? So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!

Requirements

High school diploma is required
Previous automotive service advisor or customer service experience preferred
Basic automotive knowledge and familiarity with routine maintenance services
Strong communication and sales skills
Excel in a fast-paced environment
Adeptly managing multiple customers while maintaining a customer-focused mindset
Proficiency with computers and dealership management systems is necessary, but a quick learning ability can also suffice
Attention to detail, time management, and strong organizational skills are vital for success
Capability to work independently as part of a team
Problem-solving and conflict resolution skills

Responsibilities

Greet customers with professionalism
Conduct thorough vehicle inspections
Write repair orders for essential maintenance services like oil changes and tire rotations
Communicate service recommendations clearly
Coordinate workflow with technicians
Enhance customer retention
Support service department productivity
Drive dealership profitability
Upsell maintenance services and promote special offers
Adhere to dealership policies and safety standards
Maintain a welcoming environment