Export Coordinator

Plastic Express•Pasadena, TX

1d•Onsite

About The Position

The Export Coordinator is responsible for the efficient delivery logistics through data management. Perform day to day processing and complete communication with the customer, ensuring that customer accounts are maintained in an accurate and up-to-date manner. Enter packaging and receipt information in Plastic Express and / or Customer system(s). Track shipments and communicate with clients about the package's progress. Coordinate shipping with clients for shipping and deliveries. Deal with quotes from prospective shippers, or tender internally in the event Plastic Express Drayage can accommodate. Assist with claims with management and customers if any shipment problems happen to occur. Assist with the completion of export documentation. Assist with compiling carrier and route assignment. Assist with computing fees for each shipment. Assist with tracking of product flow from receipt / packaging through shipment to port or end customer. Use automated systems to identify shipments, collect data, and register deliveries.

Requirements

High School diploma.
Three years of customer service experience.
Excellent oral and written communication skills.
Detailed oriented with a tenacious focus on results.
Good interpersonal skills.
Demonstrated proficiency with Microsoft Office products at the following levels: Word, Excel, Outlook: Intermediate level of skill. PowerPoint: Basic level of skill
Ability to read and speak in English required.
Must be able to work long hours, weekends and holidays when needed.
Must be able to sit for long periods of time.

Nice To Haves

Some advanced education or working toward a degree.
SAP or other ERP system experience / certification(s). SAP preferred.
Accellos Highjump experience / certfication(s) given consideration.
Ability to read and speak in Spanish, Chinese, Hindi, or Japanese will be given consideration.

Responsibilities

Perform day to day processing and complete communication with the customer, ensuring that customer accounts are maintained in an accurate and up-to-date manner.
Enter packaging and receipt information in Plastic Express and / or Customer system(s).
Track shipments and communicate with clients about the package's progress.
Coordinate shipping with clients for shipping and deliveries.
Deal with quotes from prospective shippers, or tender internally in the event Plastic Express Drayage can accommodate.
Assist with claims with management and customers if any shipment problems happen to occur.
Assist with the completion of export documentation.
Assist with compiling carrier and route assignment.
Assist with computing fees for each shipment.
Assist with tracking of product flow from receipt / packaging through shipment to port or end customer.
Use automated systems to identify shipments, collect data, and register deliveries.