Export Coordinator

Mohawk Global Logistics Corp•Cheektowaga, NY

About The Position

The Export Coordinator supports Mohawk’s air/ocean export transportation by leveraging Mohawk’s partner relationships as well as their own unique problem solving and analytical skills to assist Mohawk customers. The Export Coordinator regularly and directly interfaces with Mohawk’s clients and suppliers to ensure a high level of performance in the movement of goods through the supply chain, from start to finish. The Export Coordinator possesses an inquisitive mindset to investigate and resolve problem shipments and other aspects of freight management, whether they be air, land or sea as necessary.

Requirements

3-5 years export freight forwarding experience required
Excellent interpersonal and communication skills, verbal and written
Creative thinking/problem solving with a competitive desire to meet and exceed customer expectations
Strong attention to detail and accuracy
Ability to multi-task and make quick and sound decisions in a fast-paced, ever changing work environment
Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)
Possess an analytical ability to gather and summarize data for reports and correspondence
Ability to work calmly under pressure from customers and overseas partners
Comfortable working in a team-focused environment
Self-motivated individual with high level of enthusiasm
Ability to interact effectively with internal and external contacts at all levels

Nice To Haves

Working knowledge of CargoWise logistics platform preferred
College degree (Associates or Bachelors) preferred; major/concentration in logistics, supply chain, business, accounting or other applicable field of study preferred
A genuine passion and commitment to putting the interests of our Mohawk family and our customers first!
Knowledge of logistics and supply chain management (practical and/or academic)
A mindset that is highly attentive to accuracy and details
Appreciation for the value of productive team work as well as individual accountability
The ability to effectively multi-task and work in a fast-paced and ever-changing work environment

Responsibilities

Coordinate ocean and air export shipments and complete all related tasks
Prepare rates and quotes for customers and overseas agents
Accurately prepare all export-related documentation and complete routings
Prepare and forward accurate and timely billing to clients
Manage most complex shipments and/or key clients
Develop understanding of all aspects of Mohawk Global international trade services
Receive, review, verify and process export documentation from overseas agents/customers
Perform data entry into CargoWise tracking system
Inform receiving parties of customs clearance, delivery instructions and other required information
Track and trace shipments, research and resolve any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
Manage client and vendor profiles
Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean exports to strengthen service competitiveness
Finalize files with billing charges, complete billing invoices and files and maintain completed folders
Provide reporting and analytics as required by customers