MM - Expert Systems Administrator, Level 4 (MAR-SA4-07.070125)

Capital Solutions Group•Annapolis Junction, MD

About The Position

CSG is searching for an Expert Systems Administrator to join an effort supporting Enclave and Enterprise Directory Services. The purpose of this TTO is to perform services for the development and sustainment of Directory and Security services for both on-prem and cloud services. It provides the implementation of emerging technologies, cloud integration, Active Directory and Identity consolidation, and the architecture and adoption of cloud services from cloud providers, such as Microsoft Azure, Amazon, IBM, Google, and Oracle. The TTO further provides for the implementation of any new tools into the enterprise to enable the government to monitor the health and stability of the Enterprise. The Enclave Support Services Section consists of teams that provide support to all onsite and unclassified locations: Customized on-site IT support, maintenance and solutions Customized off-site IT support, maintenance and solutions to other enclave customers Managing Division-level Enclave projects Customized remote IT support, maintenance and solutions for Computer Network Operations, Cyber Security Directorate and other enclave customers. Transitioning support for CNO/CSD and other Enclaves to Corporate Support (CEUS) or under DES management as appropriate CSG is searching for an Expert Systems Administrator who can provide support for the implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems, including: day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution of problems. Includes support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Requirements

Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
Perform periodic vulnerability scans of systems
Provide support to IT systems, including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in troubleshooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
Support the design of systems, mission architecture and associated hardware
Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems
Eight (8) years of experience with Service Management (ITSM) is required.
ITIL 4 platform certification is required.
If assigned to Directory Services TTOs, experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange are required.
If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) required.
IAT, Level 3
ITIL 4 platform Certification
Computing Environment (CE) Certification
Microsoft OS, or Cent OS/Red Hat OS "CE" Certifications.
Bachelor’s Degree + 20 years of systems experience, OR
No Degree + 24 years of SA experience.

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts.
Provide configuration management, implementation, and sustainment of compliance with applicable system security controls.
Perform periodic vulnerability scans of systems
Provide support to IT systems, including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Implement IAVA security patches and insure patch status is recorded in appropriate systems of record.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in troubleshooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M)as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
Support the design of systems, mission architecture and associated hardware
Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems