Expert Solutions Architect

LiveRamp • San Francisco, CA

16d

About The Position

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. As a Solutions Engineer, you are a creative problem solver for our customers! You will work closely with our commercial team to drive technical solutions and workflows to empower our customer’s success. You enjoy solving problems and collaborating with others and being at the forefront of AdTech. You are comfortable working with executive level stakeholders and experienced product leaders, and can easily navigate between technical and nontechnical depending on your audience. You will: Understand business problems to find the best technical solution among all possible. Design and deliver new workflows, tests, and POCs for clients, and make recommendations for new use cases Partner with commercial leads as the technical arm of relationship selling. Develop deep relationships with the client’s technical teams and respect from their commercial organizations Develop expertise regarding internal tools and administration Define features, phases and solution requirements providing specifications according to which the solution is defined, managed, and delivered Describe structure, characteristics, behavior, and other aspects of the technology to project stakeholders Establish & maintain internal relationships with adjoining teams to ensure seamless external experience Advise teams on customer feedback, PoV and effectiveness of collateral Document in SFDC customer business objectives, workflow diagrams and success criteria Participate in the creation and delivery of customer facing presentations (QBRs, Pitches, etc.) Conduct / participate in opportunity pre & post mortems, assisting with documentation Assists with account planning and whitespace analysis Your team will: Partner with Sales and drive value by solutioning the workflows on top of our platform to deliver innovative products and better experiences for our customers. About you: 3-7 years in an external client-facing role (e.g. consulting, finance, sales, etc.), great EQ is essential. Prior experience in Solution(s) Role Scrappiness. We don't have all the answers, but you'll need to find them. Basic computer science skills or the brains and brawn to learn. Great communication skills internally and externally. Prompt response and action when needed, people rarely need to follow up with you. Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive Bonus Points: Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or other quantitative field Ability to work in ambiguous environments with little direction Technical experience with analytical tools, methodologies and design Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions. The approximate annual base compensation range is $108,500 to $128,000 . The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Requirements

• 3-7 years in an external client-facing role (e.g. consulting, finance, sales, etc.), great EQ is essential.
• Prior experience in Solution(s) Role
• Scrappiness. We don't have all the answers, but you'll need to find them.
• Basic computer science skills or the brains and brawn to learn.
• Great communication skills internally and externally.
• Prompt response and action when needed, people rarely need to follow up with you.
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive

Nice To Haves

• Bachelors and/or Masters degree in a technical discipline (Computer Science, Technology, Engineering, Math) or other quantitative field
• Ability to work in ambiguous environments with little direction
• Technical experience with analytical tools, methodologies and design
• Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.

Responsibilities

• Understand business problems to find the best technical solution among all possible.
• Design and deliver new workflows, tests, and POCs for clients, and make recommendations for new use cases
• Partner with commercial leads as the technical arm of relationship selling.
• Develop deep relationships with the client’s technical teams and respect from their commercial organizations
• Develop expertise regarding internal tools and administration
• Define features, phases and solution requirements providing specifications according to which the solution is defined, managed, and delivered
• Describe structure, characteristics, behavior, and other aspects of the technology to project stakeholders
• Establish & maintain internal relationships with adjoining teams to ensure seamless external experience
• Advise teams on customer feedback, PoV and effectiveness of collateral
• Document in SFDC customer business objectives, workflow diagrams and success criteria
• Participate in the creation and delivery of customer facing presentations (QBRs, Pitches, etc.)
• Conduct / participate in opportunity pre & post mortems, assisting with documentation
• Assists with account planning and whitespace analysis

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
• Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees