OpenGov-posted about 2 months ago
$108,000 - $130,000/Yr
Full-time • Manager
Chicago, IL
501-1,000 employees
Publishing Industries

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. The Expert Services Program Manager will lead and oversee the successful delivery of professional services extended engagement projects. This role involves managing small to moderate-sized projects of moderate complexity, working cross functionally with partners and internal team members, and ensuring alignment with functional goals. The Program Manager is responsible for managing a portfolio of projects and balancing multiple priorities, analyzing data to make informed decisions, and driving operational improvements to achieve team-level outcomes.

  • Develop and manage routine operational plans to achieve incremental objectives set by higher-level management.
  • Oversee the execution of the expert services program, ensuring customer deliverables are completed on time, within scope, and aligned with functional goals.
  • Ensure that all deliverables meet high-quality standards and client expectations.
  • Provide direction and support to professional individual contributors and partner resources, fostering a collaborative and results-driven environment.
  • Lead efforts to improve team strategies and operational processes through thoughtful feedback and innovation.
  • Engage with functional peers, cross functional teams (nearshore and offshore), and other stakeholders to influence team strategies and achieve shared objectives.
  • Conduct presentations and communicate technical information to key stakeholders and customers regarding specific progress on projects or overall portfolio program.
  • Collaborate across departments to ensure alignment and effective resource allocation.
  • Monitor progress against monthly targets, making adjustments as needed to ensure success.
  • Proactively identify risks and implement mitigation strategies to prevent delays or issues in expert services program delivery.
  • Support continuous improvement initiatives to enhance team productivity and overall program outcomes.
  • Bachelor's degree in Business, Management, Computer Science, or a related field.
  • 5+ years of experience in program or project management within a SaaS or professional services environment.
  • Proven ability to manage moderate-sized projects with multiple priorities and complexities.
  • Experience in running managed services portfolios for professional services teams or consulting organizations.
  • Strong analytical skills with the ability to interpret data and make sound judgments.
  • Excellent interpersonal and communication skills, with experience presenting technical information to diverse audiences.
  • Demonstrated ability to mentor and develop team members while fostering a collaborative work environment.
  • Experience working in a professional services or consulting role within a SaaS organization.
  • PMP, Scrum Master, Prince2, CAPM, or similar project management certification.
  • Familiarity with tools like Salesforce, JIRA, and professional services automation (PSA) platforms.
  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match (USA only)
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service