Expert Program Manager

Jobs at Pacific Gas And Electric Company•Oakland, CA

11d•Hybrid

About The Position

Join the dynamic ESA Operations Team and play a pivotal role in transforming lives across our communities! As part of the team delivering the ESA Main Program, you’ll directly impact over 50,000 income-qualified households each year—helping families save on energy costs, improve health, comfort, and safety in their homes, and contribute to a cleaner, more sustainable future. This high-profile initiative offers endless opportunities to innovate, drive positive change, and champion enterprise-wide decarbonization efforts. You’ll collaborate with passionate colleagues in a supportive, mission-driven environment, where every day brings the reward of making a real difference for disadvantaged customers. If you’re ready to be inspired and empower others, this is the place to thrive. The ESA Operations Team manages day-to-day program operations in close partnership with implementers and internal cross-functional teams. We are seeking an Expert Program Manager with strong relationship and contract management skills, deep experience in utility energy-efficiency programs, and a proven ability to deliver successful plans that meet annual energy savings goals. The ideal candidate brings technical expertise in energy efficiency and contracts, excels at resolving complex issues, leads process improvements, and communicates with clarity and influence. A passion for sharing knowledge and collaborating across teams is essential. As an Expert Program Manager, you’ll manage complex contracts, resolve challenges, and shape the future of the ESA Program at PG&E. We’re looking for a dynamic leader who thrives in a fast-paced environment, inspires others, and achieves ambitious goals through innovative solutions and effective teamwork. The successful candidate will have a track record of managing energy savings, collaborating with external partners and cross-functional teams, and demonstrating strong communication and presentation skills. You’ll operate independently, lead complex initiatives, and inform leadership decisions, with the flexibility to work both within teams and individually.

Requirements

Bachelor’s degree or equivalent work experience
8 years of experience in program management, project management, product management and/or contract management
Ability to effectively manage multiple projects with demanding time constraints
Demonstrated ability to resolve issues of a complex nature
Outstanding analytical skills to develop insights and recommendations to shape program strategy
Ability to analyze, understand, and communicate information accurately
Demonstrated ability to examine a problem from different perspectives without losing sight of the big picture
Strong written and verbal communication skills with the ability to address issues, educate, influence, and present complex information with ease and clarity to management
Effective at negotiating and able to communicate comfortably at all levels internally and externally with third parties
Proficiency and skill with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, PowerBI)
Proficiency in SAP, Ariba, Salesforce

Nice To Haves

MBA or equivalent graduate degree
Utility industry or regulatory experience
Experience with energy efficiency and/or low-income programs
Knowledge and understanding of residential and/or low-income customers
Understanding and application of PG&E’s Lean Framework
Program or project management experience

Responsibilities

Contract Management Maintain, update, and execute implementer contracts
Process monthly implementer invoices and accruals
Ensure contracts are managed efficiently, consistently, and in compliance with PG&E’s commitments and regulatory obligations
Program Delivery & Performance Manage implementers to ensure KPIs and SLAs are met
Track, mitigate, and resolve issues promptly to achieve program goals
Develop and revise scopes of work to establish clear standards and deliverables
Create detailed plans and contingencies to meet energy savings goals
Stakeholder Engagement & Communication Facilitate weekly, monthly, quarterly, and ad-hoc program calls to discuss successes and resolve issues
Help program partners interpret program policies and operationalize program changes
Work with directors and managers across functions to influence decisions
Communicate complex ideas to diverse audiences using various media
Continuous Improvement & Innovation Lead process improvements to streamline day-to-day tasks and enhance efficiency
Integrate industry knowledge and data into business practices and decision-making
Apply Lean Problem-Solving skills to resolve moderate to complex challenges
Represent PG&E at joint IOU ESA initiatives and industry forums
Advocate for PG&E’s positions with external stakeholders and in CPUC proceedings
Create new and complex data models to support business decisions
Provide direction on overall program strategy