Expert Performance Management - Location Flexible

Pacific Gas And Electric Company•Oakland, CA

1d•Hybrid

About The Position

PG&E is seeking an expert level program manager to lead enterprise wide performance management of commitments and process improvements that reduce compliance risk across Electric Risk and Compliance. This role ensures commitments, corrective actions, and compliance improvement plans are executed with urgency, quality, and accountability—directly contributing to reduced operational and regulatory risk. The Expert Program Manager oversees the framework governing how Electric Risk and Compliance tracks, validates, and improves commitments and corrective actions. Responsibilities include driving on time performance, strengthening containment and countermeasures, and refining processes that prevent recurrence of compliance issues. Through strong cross functional leadership, data driven insights, and disciplined performance management, this role improves compliance maturity and enhances PG&E’s operational integrity. PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

Requirements

Bachelor’s degree or equivalent experience in business
8 years of related equivalent experience

Nice To Haves

Master’s degree in Engineering, Data Analytics, or a related field
Experience leading commitments or corrective action programs in a regulated environment
Demonstrated ability to prepare and present complex findings to senior and executive leaders with clarity, gaining alignment on paths forward
Experience with process mapping/controls documentation, structured process improvement, and management of change
Experience in enterprise risk management, hierarchy of controls, and human factors
Proficiency in data visualization tools (Power BI, Tableau)
Certified Compliance & Ethics Professional (CCEP)
Lean Six Sigma Certification
Project Management Professional (PMP)
Professional Engineer (P.E.)

Responsibilities

Commitments & Corrective Action Performance Management
Lead the end-to-end performance cycle for commitments and corrective actions, ensuring on time delivery, quality execution, and alignment with compliance risk priorities.
Track the real time status of commitments and corrective actions, providing visibility into at-risk or overdue items and supporting risk based prioritization.
Drive accountability by escalating slippage, defining recovery plans, and removing barriers to ensure regulatory and operational expectations are met.
Monitor KPIs such as closure rates, cycle time, backlog trends, aging items, and compliance risk exposure.
Risk Reduction Through Process Improvement
Conduct structured root cause analysis to identify drivers of noncompliance, repeat findings, and systemic process breakdowns.
Strengthen containment (short-term controls) and enhance the effectiveness of countermeasures (long-term risk reduction).
Implement process improvements that reduce regulatory exposure, prevent recurrence, and increase compliance resilience.
Establish standards for corrective action quality, verification of effectiveness, and measurable impact on compliance risk.
Framework Ownership & Governance
Align and maintain the enterprise framework for commitment performance and compliance risk mitigation, including methodologies, workflows, definitions, and governance routines.
Set expectations for how commitments are documented, validated, classified, prioritized, and approved to ensure consistency across Electric organizations.
Strengthen governance of change control, risk classification, validation, and decision making accountability.
Performance Reporting & Executive Engagement
Deliver performance reporting that provides leaders with visibility into progress, risk exposure, barriers, and required decisions.
Present performance insights in leadership forums (e.g., RCC, CIC, operating reviews), including recommendations for risk mitigation and prioritization.
Cross Functional Alignment & Leadership
Partner across Compliance, Governance, Operations, Engineering, Wildfire, Regulatory Affairs, and Legal to ensure commitments and corrective actions target the highest priority risks.
Drive shared understanding of risk reduction priorities, compliance expectations, and required actions across functions.
Foster a culture of continuous improvement and disciplined execution by coaching teams on commitment quality, risk based decision making, and process excellence.
Continuous Improvement & Learning
Assess the effectiveness of corrective actions over time and identify opportunities to strengthen or redesign them when risks persist.
Lead retrospectives on compliance incidents and regulatory findings to codify lessons learned and embed them into future commitments.
Develop playbooks, standards, and best practices for risk driven commitments and compliance focused performance management.