Expert, Business
About The Position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role supports business customers by providing effective resolution and proactive account management to address inquiries and concerns. It involves identifying root causes of issues, offering service enhancements, and managing payment arrangements when appropriate. The role requires demonstrated competency to meet position goals with standard supervision while maintaining professional communication and process knowledge. Success is measured by timely resolution, customer loyalty, and adherence to quality and productivity standards. The work impacts organizational performance by fostering profitable customer relationships and ensuring customer satisfaction through responsive service.
Requirements
- High School Diploma/GED (Required)
- Windows (Required)
- Communication (Required)
- Keyboarding (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Less than 2 years 6 months customer service experience (Preferred)
Responsibilities
- Resolve business customer inquiries and concerns to achieve timely and effective issue resolution
- Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements
- Utilize resource documentation and training tools to deliver informed and consistent customer service
- Meet department productivity and quality standards while applying appropriate account adjustments and credits
- Collaborate across channels including retail, care, and sales to support comprehensive customer service
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- medical
- dental and vision insurance
- a flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
