Expert, Business

T-Mobile • Irving, TX

3d • $20 - $28

About The Position

This role supports business customers by providing effective resolution and proactive account management to address inquiries and concerns. It involves identifying root causes of issues, offering service enhancements, and managing payment arrangements when appropriate. The role requires demonstrated competency to meet position goals with standard supervision while maintaining professional communication and process knowledge. Success is measured by timely resolution, customer loyalty, and adherence to quality and productivity standards. The work impacts organizational performance by fostering profitable customer relationships and ensuring customer satisfaction through responsive service.

Requirements

• High School Diploma/GED (Required)
• Windows (Required)
• Communication (Required)
• Keyboarding (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Less than 2 years 6 months customer service experience (Preferred)

Responsibilities

• Resolve business customer inquiries and concerns to achieve timely and effective issue resolution
• Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements
• Utilize resource documentation and training tools to deliver informed and consistent customer service
• Meet department productivity and quality standards while applying appropriate account adjustments and credits
• Collaborate across channels including retail, care, and sales to support comprehensive customer service
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees