Experiential Learning Specialist

Skokie Public Library•Skokie, IL

17d•$22 - $28

About The Position

As an Experiential Learning Specialist, you’ll be part of a knowledgeable, service-oriented team that supports patrons in using a variety of maker and digital equipment. You’ll provide welcoming, knowledgeable support in our Studio, a hands-on learning makerspace, as well as contribute to engaging displays and project guides. What You’ll Do

Requirements

Some college coursework, an associate degree, or equivalent experience
Experience providing direct customer service to adults, teens, and families, or relevant work experience
Excellent communication and social skills
Cultural awareness and the ability to serve a diverse community
Strong commitment to diversity, equity, inclusion, and accessibility
Broad knowledge of Microsoft and Apple operating systems
Strong computer skills and familiarity with technology
A flexible, creative mindset and a genuine love of public service

Nice To Haves

Bachelor's degree
Experience working in a public library

Responsibilities

Provide friendly, responsive customer service to all library patrons
Offer personalized assistance for using our maker equipment
Answer basic informational questions and assist with library resources
Create sample materials, activity guides, and other materials to support self-directed learning
Troubleshoot minor problems with equipment and software
Build relationships with patrons visiting the Studio
Collaborate with colleagues on programs, outreach, and special projects