Experienced Service Advisor - Allen Turner Hyundai - Pensacola, FL

ALLEN TURNER AUTOMOTIVE•Pensacola, FL

4d•Onsite

About The Position

Join Our Team at Allen Turner Hyundai! Allen Turner Automotive is seeking a skilled Experienced Service Advisor for our Allen Turner Hyundai location in Pensacola, FL. This role is ideal for someone with proven automotive service experience who excels at building relationships with customers, managing complex service needs, and ensuring an exceptional service experience. You will be a key member of our service team, driving customer satisfaction and operational efficiency.

Requirements

Minimum 3–5 years of automotive service advisor experience preferred
Strong knowledge of automotive maintenance and repair processes
Exceptional communication, interpersonal, and problem-solving skills
Ability to multitask and stay organized in a fast-paced environment
Proficiency with dealership management software and basic computer skills
Positive, professional demeanor with a customer-focused attitude
Valid driver’s license with acceptable driving record
Ability to satisfactorily pass a pre-employment drug screen, background check, and MVR (Motor Vehicle Record) screen

Responsibilities

Greet and assist customers, assessing service needs for main shop repairs
Open, manage, and close repair orders for both routine and complex maintenance and repair services
Clearly communicate recommended services, repair timelines, and pricing
Coordinate effectively with technicians to ensure accurate estimates and efficient workflow
Provide timely updates to customers on vehicle status and service progress
Maintain accurate documentation and ensure compliance with dealership and manufacturer standards
Deliver a high level of customer service, resolving customer concerns promptly
Mentor and support less experienced service advisors, as needed
Other duties as assigned

Benefits

Commission & Bonus Pay Plan
Medical, dental, and vision insurance
Long and short-term disability and life insurance
Matching 401(k) plan & profit sharing
Paid Time Off (Vacation and Sick Days)
Employee purchase program
Saturday Lunches
Employee events and recognition such as service awards, holiday parties, food truck Fridays, etc.
A friendly, professional work environment
Opportunities to advance within the company