Experienced Service Advisor - Audi of Indianapolis

Quality Leasing•Indianapolis, IN

16d

About The Position

Audi of Indianapolis is looking for a full-time, top-performing individual to join us as an Experienced Service Advisor ! The ideal candidate is someone who possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures, allowing them to effectively communicate with both customers and technicians.

Requirements

Previous experience as an Automotive Service Advisor.
Strong knowledge of maintenance and repair processes.
Exceptional communication, interpersonal, and customer service skills.
Proficiency with dealership management systems (Xtime, Dealertrack, etc.).
Must be professional at all times and be calm under pressure.
Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
A polished, professional demeanor that aligns with luxury brand expectations.
Required - Valid driver license with a clean driving history required.

Responsibilities

Greet clients and provide a warm, professional, concierge-level service experience.
Listen actively to customer concerns and communicate service recommendations clearly and confidently.
Maintain ongoing communication with customers regarding repair status, timelines, and additional service needs.
Build long-term relationships with clients to foster loyalty and repeat business.
Write accurate repair orders that reflect customer concerns and technician findings.
Collaborate with technicians and parts departments to ensure efficient repair flow.
Provide accurate estimates for all repairs, maintenance services, and additional recommended work.
Review completed repairs with customers and explain findings in an understandable manner.
Identify and recommend maintenance services that align with manufacturer standards and vehicle condition.
Achieve service sales targets while maintaining transparency and trust.
Promote dealership programs, warranties, and service packages.