VW Audi Service Advisor Trainee
About The Position
At our premier Volkswagen & Audi dealership , we’re committed to delivering an exceptional customer experience that reflects the quality and prestige of our brands. From the showroom to the service drive, we focus on professionalism, trust, and long-term relationships. As we continue to grow, we are seeking a motivated and customer-focused Service Advisor Trainee to join our service team. This is an entry-level, career-path position designed for individuals who want to build a long-term future in automotive service. Our goal is to develop you into a fully trained Service Advisor within one year through hands-on training, mentorship, and brand-specific education. The Service Advisor Trainee supports the service department while learning the responsibilities of a full Service Advisor. You will work closely with experienced advisors, service managers, and technicians to develop the skills needed to deliver a premium service experience to VW and Audi customers. This role is ideal for someone who enjoys working with people, is eager to learn, and thrives in a fast-paced environment.
Requirements
- Strong customer service or hospitality background preferred (automotive experience is a plus, but not required).
- Excellent communication and interpersonal skills.
- Professional appearance and a positive, coachable attitude.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and willingness to learn dealership software.
- Interest in building a long-term career in automotive service.
- Valid driver’s license and clean driving record.
Responsibilities
- Assist in greeting customers, gathering vehicle information, and understanding service needs.
- Shadow and support senior Service Advisors to learn customer communication, service write-ups, and workflow management.
- Help schedule service appointments, coordinate with technicians to ensure efficient service flow and moving vehicles.
- Learn how to prepare service estimates and explain recommended maintenance and repairs.
- Assist with keeping customers informed about the status of their vehicles.
- Maintain accurate records and notes in the dealership’s service software.
- Learn VW and Audi maintenance requirements, service standards, and luxury customer expectations.
- Actively participate in training with the goal of becoming a fully independent Service Advisor within one year.
Benefits
- Competitive hourly pay with advancement opportunities.
- Clear career path to full Service Advisor within one year .
- Paid training and ongoing development with VW & Audi brands.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off.
- Employee discounts on vehicle purchases, parts, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
