Experienced Service Advisor 3 years minimum experience required

Team Gillman•Houston, TX

34d

About The Position

We are seeking a skilled Service Advisor who excels in customer service and can effectively bridge communication between our customers and service technicians. In this role, you'll be responsible for greeting customers, scheduling appointments, managing repair needs, and ensuring customers have a seamless experience. If you're known for your welcoming approach and ability to make customers feel at ease, we encourage you to apply and explore a future with us.

Requirements

3 years minimum experience required

Responsibilities

Welcome customers warmly and listen attentively to their needs.
Act as a liaison, accurately translating repair and maintenance requirements to technicians.
Suggest additional services with integrity, focusing on customer value.
Provide transparent and accurate repair and maintenance estimates.
Uphold dealership policies related to vehicle care and operation.
Keep customers updated on repair progress and follow up as needed.
Handle sales and management of extended warranties.
Inspect repair quality and verify all work is complete before vehicle return.
Notify customers promptly when their vehicle is ready.
Clearly explain repairs and associated costs to customers.
Address minor customer concerns and complaints tactfully.
Inform the Service Manager of any issues or potential issues.
Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.