Experienced PIP Claims Representative

Auto-Owners Insurance • Lansing, MI

17h • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as an experienced PIP Claims Representative. The company offers a merit-based work-from-home program, allowing this specific role the flexibility to work from home up to 3 days per week after initial in-person training. Auto-Owners Insurance is a mutual insurance company with a human sense approach to business, established in 1916 and headquartered in Lansing, Michigan, operating in 26 states. They partner with independent agencies and are consistently acknowledged for superior customer service, having been ranked among the Fortune 500 every year since 2002.

Requirements

• Bachelor’s degree or equivalent experience.
• Two or more years of insurance claims handling experience, preferably in PIP claims or related experience.
• Above average communication skills (written and verbal).
• Ability to resolve complex issues.
• Organize and interpret data.
• Ability to handle multiple assignments with attention to detail.
• Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

• Educational coursework in insurance.

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and pay benefits that are owed.
• Review medical bills, authorize payments and ensure payments are issued in a timely and accurate manner in accordance with the Michigan No Fault Statute.
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary.
• Service the needs of agents, policyholders and others.
• Handle investigations by phone and mail.
• Conduct claim investigations on complex claims.

Benefits

• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave
• Friendly work environment
• Structured training program
• Employee mentoring

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees