Experienced Medical Scheduler

Pandya Medical Center•Johns Creek, GA

12h•Onsite

About The Position

At Pandya Medical Center, the team is dedicated to providing exceptional patient care, going above and beyond for every individual. They value listening, understanding, and treasuring each patient's personal story. The center is actively involved in community health fairs and volunteering initiatives. It is a highly reputed medical practice in North Atlanta, offering strong growth opportunities and benefits for its employees. The role is for an Experienced Medical Scheduler to join this dynamic team.

Requirements

Knowledge of customer service principles and techniques.
Experience with computerized scheduling systems.
Prior use of healthcare EMR required.
Skill in communicating effectively with patients, clinics, and coworkers.
Ability to multitask effectively.
Ability to communicate calmly and compassionately in a high-volume call center.
Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
Must be able to work independently or as part of a team.
Minimum High School Diploma required
2 years prior experience in a call center or medical scheduling roll
Experience working with the public; ability to demonstrate strong communication and customer service skills

Nice To Haves

Athena experience
Previous medical practice experience strongly preferred

Responsibilities

Scheduling patient appointments
Answers incoming calls within three rings
Provide excellent customer service to patients and family members.
Communicate in a manner consistent with positive patient relations.
Independently recognize, interpret, and evaluate situations and their level of urgency.
Update patient demographics
Verify patient account and insurance information.
Manage and respond answering service messages and requests
Collecting balances, if not collected, advise the balance will be due at the time of service.
Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
If requested provider not available, offers to accommodate on another provider schedule
Keeps record of number of calls managed and addressed to the highest customer satisfaction.
Assists in distribution of faxes and scans throughout the day in EMR.
Scans reports / paperwork as needed into the EMR.
Informs manager of any problems and possible alternative solutions.
Assist with the training of other employees.
Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.