Experienced Dispatcher / Assistant Service Manager

Advantage Auto GroupBridgeview, IL
Onsite

About The Position

Advantage Chevrolet of Bridgeview is seeking an Experienced Dispatcher / Assistant Service Manager with Automotive dealership service experience. This position is ideal for a Service Advisor looking to advance into leadership or an Assistant Service Manager with dispatch or flow-control experience.

Requirements

  • Minimum 2+ years of automotive dealership service department experience REQUIRED
  • Understanding of technician dispatching and shop workflow
  • Experience working in a high-volume service department
  • Strong organizational and multitasking skills
  • Clear communicator with leadership potential
  • Detail-oriented and process-driven
  • Customer-focused mindset

Nice To Haves

  • Prior experience as a Service Advisor, Dispatcher, or Assistant Service Manager preferred
  • Familiarity with DMS systems (CDK, Xtime, or similar) is a plus

Responsibilities

  • Dispatch repair orders to technicians based on skill set and shop availability
  • Manage service lane workflow to maximize efficiency and productivity
  • Support the Service Manager with daily operational needs
  • Coordinate communication between advisors and technicians
  • Monitor job status to help ensure on-time completion
  • Maintain accurate documentation and repair order flow
  • Assist with CSI, follow-ups, and process improvements

Benefits

  • Competitive pay (based on experience)
  • Medical, dental, and vision insurance
  • Paid time off & holidays
  • 401(k)
  • Advancement opportunities within service management
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