Front Desk

StoneCreek Dental Care • Prattville, AL

1d • Onsite

About The Position

This position is for an Experienced Dental Front Office Assistant, working full-time Monday through Thursday. The role involves managing patient interactions from greeting and check-in/out, handling phone calls, scheduling appointments, and accurately entering patient demographic information. Key responsibilities also include financial duties such as collecting copays and deductibles, and assisting with insurance processing. The assistant is expected to provide excellent customer service, demonstrate compassion and empathy, and effectively resolve problems to create an uplifting and comfortable treatment environment for patients.

Requirements

• Minimum 1 year paid Dental Front Office experience (not including externship)
• Ability to multi-task while being accurate
• Excellent customer service skills
• Excellent telephone etiquette
• Demonstrated history of providing compassion, empathy, and respect when interacting with patients regarding dental concerns
• Tireless work ethic to create an uplifting, comfortable treatment environment

Responsibilities

• Greeting and checking patients in and out
• Making outbound and taking inbound phone calls
• Scheduling appointments
• Entering patient demographic information into the computer
• Responsible for collecting copays and deductibles
• Assisting in the insurance processing management
• Providing excellent customer service
• Properly resolving problems

Benefits

• 10 days yearly Paid Time Off
• 7 yearly Paid Holidays
• Company Paid Life & ADD Insurance
• Free Dental Care (excluding lab fees) for Employee & Qualifying Dependents
• Medical Insurance
• Voluntary Vision Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Voluntary Life and ADD Insurance for Employee & Qualifying Dependents
• 401k with matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees