Experienced AV Installation Technician

MediaNet AV, LLC•Stow, OH

12d

About The Position

THE AVL INSTALLATION TECHNICIAN PLAYS A KEY ROLE IN SUPPORTING INSTALLATION PROJECTS, TRAINING CLIENTS POST-INSTALLATION, AND PROVIDING ONGOING SUPPORT AS THEY USE AV SYSTEMS. THIS POSITION INVOLVES HANDS-ON INSTALLATION TASKS, TECHNICAL CONFIGURATION, AND A COMMITMENT TO CUSTOMER SATISFACTION AND QUALITY SERVICE. THIS ROLE WILL INCLUDE DIFFERENT TASKS BASED ON PROJECT. A STRONG APPLICANT CAN BE FLEXIBLE, TROUBLESHOOT EFFICIENTLY AND BE A POSITIVE REFLECTION FOR MEDIANET AV AT ALL TIMES.

Requirements

STRONG TECHNICAL SKILLS WITH EXPERIENCE IN AV INSTALLATIONS, INCLUDING Q-SYS SYSTEMS AND CABLE MANAGEMENT.
EFFECTIVE COMMUNICATION SKILLS FOR CLIENT TRAINING AND TECHNICAL SUPPORT.
ABILITY TO WORK INDEPENDENTLY AS WELL AS PART OF A COLLABORATIVE TEAM.
DETAIL-ORIENTED AND PROACTIVE IN ENSURING CLIENT SATISFACTION.

Responsibilities

Conduct on-site technical reviews before installation to create custom training guides for clients, including churches and businesses.
Review system designs and Statements of Work (SOWs) for project preparation.
Program system components, particularly Q-SYS and IP products, as part of the installation setup.
Configure rack enclosures, cable management, and equipment as per system design at MediaNet AV’s office.
Thoroughly review system designs for functionality and accuracy, preparing documentation and configurations based on design analyses.
Assist with cable scheduling, planning, and on-site installation tasks to ensure project accuracy.
Complete installation task list, which will vary per project.
Project Preparation: Review system designs and Statements of Work (SOWs) for each upcoming project.
Cable Management: Assist with cable scheduling, cable paths, cable pulls, cable termination, labeling, and installation tasks.
Installation Tasks: Perform duties and tasks as directed during the installation process, including termination, configurations, and detailed work.
Inventory Management: Take twice-weekly inventory of supplies in vans and Stow location.
Project Inventory Allocation: Allocate project inventory to vans and job sites on a daily/weekly basis.
Timely Arrival: Arrive at the job site 15 minutes before the start of work (8:45 am unless otherwise specified).
Customer Communication: Respond to customer phone calls on the same day if possible and emails within 24 hours of receiving them.
Preliminary Programming: Provide preliminary programming for system components, specifically Q-SYS and IP products.
Rack Configuration: Provide preliminary configuration of rack enclosures, enclosure cable management, and equipment housed in enclosures at MediaNet Office as per system design..
Read and execute detailed project schematics and cable schedules to document cable paths and connections accurately.
Provide comprehensive system training to clients, including detailed checklists and troubleshooting resources for ease of use.
Ensure all task on the job site are completed and everything is tidy and clean prior to completing close out documents.
Additional Duties: Perform all other duties as assigned.
Offer hands-on training and on-site assistance as needed.
REPRESENT MEDIANET AV WELL AT ALL TIMES.
SET MONTHLY AND YEARLY PERSONAL DEVELOPMENT GOALS TO CONTINUALLY IMPROVE TECHNICAL SKILLS AND CUSTOMER SERVICE CAPABILITIES.