AV Technician

JLL•Andover, MA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves We are seeking an Audiovisual (AV) Technician to support our client site in Andover, MA. You'll be responsible for providing a variety of AV and videoconferencing (VTC) support ranging from desktop solutions to video walls, network services, and digital signage. Your role will include providing exceptional customer service, maintaining conference room integrity, and supporting executive-level events with the highest standards of technical excellence and support from our in-house team of skilled experts.

Requirements

High School Diploma/GED
General understanding of basic AV terminology and components
Strong background with Microsoft Teams/MTR
Experience with Lync/Skype for Business
Familiarity with VTC Codecs (Polycom and Cisco), audio mixers, control systems, AV automation, amplifiers, microphones, projection systems, and video cameras
Proficiency in Microsoft Suite
Photography and videography experience
Excellent customer service skills and professional attitude
Ability to thrive in fast-paced, demanding environments
Strong analytical and problem-solving abilities
Capability to work independently and within a team
Location: Onsite
Work Schedule: 7:30am – 4:00pm, Monday – Friday
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor's Degree
3 years related experience working in a professional setting
Experience with Event Management System (EMS) Software
Hotel or IACC Certified Conference Center AV experience
Proficiency installing, configuring, and troubleshooting Audio DSPs (BIAMP, Clear One, Crestron)
Knowledge of ISDN/IP data networks, videoconferencing bridges, gateways, and cabling
Industry relevant training (CTS) or technical certifications
Ability to quickly learn new systems and technologies
Excellent organizational and database management skills
Proven ability to manage multiple complex projects with varying deadlines

Responsibilities

Provide onsite and in-room technical support to customers as requested
Set up, test, operate, and break down AV and VTC equipment for meetings and events
Manage proactive executive and high-profile meeting support
Respond to customer special requests and accommodate last-minute changes
Troubleshoot AV and VTC technology issues
Perform regular preventive maintenance checks on equipment
Execute and assist the Video Operations Center with videoconference setup, end user training, and issue escalation
Provide consultation and education to users on presentation technology
Take ownership of identified system faults and monitor resolution actions
Assist with room reservations and facility requests
Support furniture reconfiguration and equipment installation
Maintain AV/VTC inventory and develop standard documentation including tip sheets and SOPs