Experience Venue Manager - VA

Original X Productions•Tysons, VA

1d•$75,000 - $80,000

About The Position

Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. OGX is looking for an Experience Venue Manager to recruit and guide a world-class team in delivering an unforgettable guest experience. This location features interactive sets, storytelling performances, and exclusive merchandise. Job Summary: This position will be responsible for delivering exceptional guest experience and running an efficient day-to-day operation. They will lead a team of managers, front line supervisors, and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience onboarding and payroll processing, values creating a positive and fun work environment, and has strong communication and training skills. The salary range for this role considers a range of variables and may include but is not limited to; experience, training, skills sets, business needs. A reasonable estimate of the current range is $75,000- $80,000 This range has not been adjusted based on the geographic location of the successful incumbent.

Requirements

3+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
Bachelor’s degree or equivalent experience
Exceptional communication skills, both written and verbal
Organized and detail oriented
Ability to multitask effectively
Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
Ability to work weekends and holidays

Responsibilities

Implement and promote operations policies, procedures, and standards
Recruit, interview, and hire daily operational staff including experiential personnel, box office, show services and other necessary personnel
Assist in the training and creating reference materials for all operations staff
Communicates company vision, customer-service expectations, corporate directives, and incentives to all location employees
Oversee the implementation and compliance of all health and safety protocols to ensure a safe and clean environment for staff and guests
Be part of the MOD (Manager on Duty) rotation
Oversee on-site day-to-day operations including, but not limited to: ticketing, POS management, attraction operations, guest services, custodial services, security services, on-site marketing, on-site groups & events, photo opportunities, and coat check
Develop, manage, and approve line schedules for all operations staff
Oversee payroll and ensure on time and accurate payroll reporting weekly in partnership with human resources
Responsible for meeting budgeted labor goals and adjusting the labor schedules based on demand. The Touring Venue Manager will be expected to monitor and react to fluctuating staffing requirements.
Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met
Ensuring property is well maintained, in working order and peak condition at all times by working with Property Management and Touring teams
Overseeing the maintenance of all equipment and supplies to ensure all needs are met
Monitor third party operators and vendors to ensure they provide services consistent with company standards
Assists with special company projects as may be needed
Any and all duties as assigned