Experience Specialist/Project Manager

Betenbough Homes•Odessa, TX

11d

About The Position

The Experience Specialist will serve as technical sales to build and preserve relationships with current and future home buyers, providing a world class experience in an effort to serve them well and generate continued referrals. Core Functions Follow and embrace fundamental sales and construction process that encourages repeat buyers and customer referrals while building Betenbough Homes brand reputation. Conduct proactive and reactive follow up communication with home buyers each day in a timely manner. Professionally demonstrate Frame Tours, Welcome Home Celebrations, homesites, and communities to current home buyers. Serve as an advocate for the homeowner throughout the construction process and communicate all homeowner concerns to the Builder Team. Manage experience events coordinate and facilitate all homeowner experience events. Coordinate with the entire construction team and assure that every home is ready for the experience event you are planning to facilitate, i.e. frame tour and orientation. Develop a general all around knowledge of the building process to answer construction related questions with homeowners make timely and professional communication with all buyers in construction schedule. Utilize Rilla, our AI recording and coaching platform, to support continuous improvement by recording a conversation once per day. Regularly review your recordings for self-coaching and share key learnings with your leader to continue growing in your role and enhancing the customer experience.

Requirements

Superior communication skills with co-workers, customers, trade partners and vendors.
Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist
Must have a current and valid drivers license and must be able to be insured by company fleet insurance.
Must be able to perform all job expectations safely with or without reasonable accommodations.
Ability to lift 30-50 pounds.

Nice To Haves

Stong Bilingual (Spanish & English) communication skills are preferred, both verbally and written in a persuasive manner.

Responsibilities

Follow and embrace fundamental sales and construction process that encourages repeat buyers and customer referrals while building Betenbough Homes brand reputation.
Conduct proactive and reactive follow up communication with home buyers each day in a timely manner.
Professionally demonstrate Frame Tours, Welcome Home Celebrations, homesites, and communities to current home buyers.
Serve as an advocate for the homeowner throughout the construction process and communicate all homeowner concerns to the Builder Team.
Manage experience events coordinate and facilitate all homeowner experience events.
Coordinate with the entire construction team and assure that every home is ready for the experience event you are planning to facilitate, i.e. frame tour and orientation.
Develop a general all around knowledge of the building process to answer construction related questions with homeowners make timely and professional communication with all buyers in construction schedule.
Utilize Rilla, our AI recording and coaching platform, to support continuous improvement by recording a conversation once per day.
Regularly review your recordings for self-coaching and share key learnings with your leader to continue growing in your role and enhancing the customer experience.