About The Position
Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart. Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care. That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike. Our Project Manager contributes to ALINE's success by providing a positive and professional onboarding experience for new clients through managing and communicating the activities and resources involved in bringing on new Aline customers. This role ensures resources are engaged, milestones are met and customer satisfaction is achieved by facilitating a timely, seamless, accurate and thorough transition of the client from initial engagement through data migration and client training.
Requirements
- Bachelor's degree preferred
- Ability to learn new software applications
- Excellent written, verbal, and interpersonal skills with detailed documentation abilities, i.e., formatting, proof-reading, editing and writing skills
- Ability to clearly communicate to employeeswithin all levels of the organization (diplomacy and flexibility are essential)
- Strong, tactful, and persuasive communication skills and the ability to maintain confidentiality
- Detail-oriented with strong analyticaland problem-solving skills
- Strong work ethic, professionalism, self-motivation, and time management, with high focus and attention to detail
- Work in a fast-paced environment with time-sensitive projects and meet tight deadlines to minimize disruption to project delivery
Responsibilities
- Serves as project lead for select onboarding projects (as assigned by CX Director), and executes the following functions:
- Leads all client calls; main point of contact
- Develops and implements a project timeline with the customer
- Ensures project requirements are met and delivered promptly
- Leads document and data retrieval, including Data Extracts, User Information Forms, Occupancy Board data, etc.
- Manages the data migration process, acts as an interface between the customer and the data migration team
- Serves as project manager for all onboarding projects, and executes the following functions:
- Keeps multiple, concurrent onboarding projects on schedule by building strong relationships and maintains on-going and frequent communication with key company and client stakeholders
- Creates and maintains key documents for all onboarding projects, including Onboarding Timelines, Onboarding Guides, and Data Migration Summaries
- Manages and implements all project milestones
- Initiates and schedules Kick-Off calls with the customer
- Completes Post-Kick Off call action items, including calendar invites and follow-up communications
- Coordinates and schedules all key project milestones, including kick-off calls, data discovery calls, and trainings
- Ensures receipt and completion of customer action items and documents, including Data Extracts, User Information Forms, Occupancy Board data, and Customer Discovery
- Ensures timely setup of integrations (i.e. APFM, Caring.com, Company Website, etc.) by coordinating with the customer, Aline teams and third-party partners
- Manages and ensures delivery of all current customer data request projects (i.e. "postlive" projects), including data imports, updates, and appends
- Manages and leads all database transfer, merge, and split projects
- Leads all client calls; main point of contact; interfaces between customer and Development team
- Develops and implements a project timeline with the customer and the development team
- Ensures project requirements are met and delivered promptly
- Leads document and data retrieval, including User Information Forms
- QA database transfer/merge/split and communicate issues to the Development team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
51-100 employees
