Experience Research Senior Associate

JPMorgan Chase & Co. • New York, NY

5d

About The Position

AI is rapidly changing the face of customer experience. With Agentic, we have
the opportunity to help our customers realize their full financial potential in
ways that we are just beginning to imagine. The Digital team is creating these
new experiences with a platform approach to enable our Lines of Business. 

As an Experience Research Senior associate in Digital Channels, you will play a
pivotal role in shaping user experiences across our products and services.
Leveraging advanced proficiency in research methods, analysis, and both
quantitative and qualitative techniques, identify customer needs and translate
them into actionable insights and recommendations. You will act as a core
contributor to aid in developing research studies that answer user needs. 

Requirements

• 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
• Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
• Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
• Experience in rapid research programs at tech companies with established and innovative approaches to understanding and testing concepts.

Nice To Haves

• Experience working with and testing user-facing AI/ML applications and/or workflows
• Advanced education in Sociology, anthropology, or related field preferred

Responsibilities

• Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
• Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
• Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
• Stay current with industry trends and incorporate knowledge into team insights
• Collaborate with multidisciplinary partners to explore how people will interact with emerging technologies, shaping and maintaining a forward‑looking backlog of research questions and enabling the testing of ideas that may not yet exist.
• Bring perspective, polish, and a builder mindset to cross‑functional work, approaching ambiguity with agility, curiosity, creativity, and flexibility.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed