Experience Planning Agent

SOUTHWORTH DEVELOPMENT•Charleston, SC

4d•$19 - $19•Onsite

About The Position

The Experience Planning Agent is a key liaison and curator of personalized stays for Members, Guests, and Sales Prospects. This role serves as the central hub for all bookings and itinerary planning, ensuring seamless coordination, high-touch service, and tailored experiences that reflect the club’s luxury standards. Working cross-functionally with Sales, Homeowner Services, and Hospitality teams, the Experience Planning Agent oversees every step of the guest journey—from initial inquiry through post-departure follow-up—supporting real estate and membership goals while reinforcing the club’s brand promise. The Experience Planning Agent plays a vital role in shaping memorable and meaningful stays for every individual who visits the club. By combining personalized service with operational excellence, this position reinforces our brand values and supports growth in real estate and membership. We are looking for a service-minded professional who thrives in a fast-paced, luxury-driven environment and is passionate about exceeding expectations at every turn.

Requirements

Experience in luxury hospitality, concierge services, or experience planning.
Demonstrated expertise in high-end itinerary planning and guest personalization.
Excellent interpersonal, communication, and problem-solving skills.
Strong organizational skills and attention to detail; ability to manage multiple bookings and guest journeys concurrently.
Comfortable navigating HRIS, LMS, and other technology platforms to manage team workflows.
Proven ability to collaborate cross-functionally and maintain operational continuity.
Professional demeanor and commitment to delivering a superior member and guest experience.

Nice To Haves

Knowledge of real estate, private club culture, or member-based organizations is a plus.

Responsibilities

Coordinate the management of booking inquiries and bookings, regardless of entry point or guest type.
Collaborate with the on-site Homeowner Ambassador to secure accommodations within the Rental Pool Agreement framework.
Manage the full booking lifecycle, from inquiry and confirmation to itinerary execution and departure coordination.
Direct team efforts in crafting bespoke itineraries, including: Air and ground transportation Dining, spa, golf, and recreational activity bookings Celebratory and special occasion requests Rental agreement management and payment coordination
Maintain detailed and dynamic guest dossiers to ensure consistency and personalization across multiple visits.
Coordinate with Sales to receive verified prospect notifications and align itinerary planning with engagement goals.
Design experiences that support real estate and membership interest.
Facilitate post-stay experience handoff back to the Sales team for follow-up.
Conduct thorough pre-arrival briefings with the Hospitality Services and Homeowner Services teams.
Ensure seamless transitions and continuity of service before, during, and after guest stays.
Optimize tools and communication systems to support smooth interdepartmental coordination.
Refine planning tools, workflows, and documentation to increase personalization, efficiency, and consistency.
Develop and maintain standard operating procedures (SOPs) that align with high-touch service expectations.
Partner with Operations, Sales, and Marketing to ensure cohesive service delivery across all guest touchpoints.
Leverage HRIS platforms to support team operations, including scheduling, time-off management, hiring tasks, and application reviews.
Utilize the LMS to manage employee training, monitor compliance, conduct performance reviews, and support overall team development.

Benefits

We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

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