At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. XM Scientist - CX Center of Excellence Why We Have This Role The CX Center of Excellence (CoE) is seeking an experienced XM Scientist to serve as a critical catalyst for delivering on our CX vision and strategy. This role bridges the gap between customer insights and business action, working across the organization to ensure we're listening to and understanding the needs, perceptions, and expectations of our customers and partners. You’ll design forward-thinking journey-centric programs that support business needs while maturing our CX efforts in innovative yet practical ways. Your expertise will directly translate customer insights into business recommendations and execution plans that improve experiences and drive loyalty.