Experience Guide (Front Desk Associate)

The NOW RiNo•Denver, CO

19d

About The Position

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com. Job Summary The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage with enhancements, and handling payment for services performed.

Requirements

Sales and service-related experience preferred.
Must be detail-oriented and have ability to multi-task
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Enjoy working with people and possess a friendly and outgoing personality.
Possesses problem-solving, basic math, and troubleshooting skills.
Excellent communication, listening and computer skills. Must be a team player.
Be able to work independently and as a team.

Responsibilities

Provide top-level service for guests and team members.
Warmly greet and check in guests.
Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
Accurately and effectively book, edit, and cancel massage appointments.
Open/close the boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest and team areas are maintained to standard.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Collaborate with the leadership team to ensure best practices and foster innovation.
Know and be able to articulate The NOW mission.
Be on time for your shift.