Experience Design Senior Associate

JPMorgan Chase & Co. • New York, NY

11h

About The Position

Blend visual craft with systems thinking to turn complex challenges into simple, elegant, and scalable solutions. Join our Cross-Product Design Strategy portfolio to elevate end-to-end customer and enterprise experiences through innovative, business-aligned design.
As an Experience Design Senior Associate in our Cross-Product Design Strategy portfolio, you will drive strategic transformation focused on end-to-end customer and enterprise experiences. You’ll orchestrate complex service ecosystems across digital, physical, and organizational touchpoints, leveraging design and research expertise to lead initiatives and deliver innovative, customer-centric, and business-aligned solutions.

Requirements

• Bachelor’s degree in design, a related field, or equivalent experience.
• 3+ years in product/UX design with a strong track record in B2B, enterprise SaaS, and data-intensive platforms
• Expertise in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpoints
• Advanced Figma proficiency, demonstrating craft, attention to detail, and fluency in design systems for consumer and enterprise experiences
• Ability to create high-fidelity design artifacts—user journeys, storyboards, wireframes, and prototypes—with exceptional visual polish
• Skilled at synthesizing ambiguity into clear design problems and actionable solutions
• Excellent communication and cross-functional collaboration skills, with a proven track record of building strong relationships and influencing stakeholders at all levels—from junior team members to senior executives.
• Proven ability to drive strategic design initiatives, define ‘north star’ visions, and deliver end-to-end customer experiences that exceed business goals
• Experience applying inclusive design principles and accessibility standards, incorporating diverse perspectives and user abilities into effective design solutions
• Ability to balance research depth with a bias for action, ensuring timely delivery without sacrificing quality

Nice To Haves

• Excellent communication and cross-functional collaboration skills, with a proven track record of building strong relationships and influencing stakeholders at all levels.
• Proven ability to drive strategic design initiatives, define ‘north star’ visions, and deliver end-to-end customer experiences that exceed business goals.
• Experience in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpoints.
• Experience applying inclusive design principles and accessibility standards, incorporating diverse perspectives and user abilities into effective design solutions.
• Proven ability to rapidly learn and adapt when working with internal domain experts across disciplines (e.g., quality control specialists, software architects, service specialists)
• Strong technical literacy and understanding of client-side technologies, APIs, microservices, and core technology stack components and how they influence user experience

Responsibilities

• Develop and execute design strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.
• Present and articulate design decisions, iterating with stakeholders at all levels, including executives.
• Orchestrate systems, participatory design, and service prototyping across disciplines to deliver desirable, viable, feasible, and resilient services.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.
• Produce design deliverables, prototypes, and documentation to guide development from MVP to scalable solutions.
• Analyze market trends, gather user feedback, and leverage data insights to inform design decisions.
• Advocate for user needs by partnering with user research, usability testing, and synthesizing insights into actionable design solutions.
• Collaborate with design leads and cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees