Associate Director, Experience Design

Method, a GlobalLogic company•Denver, CO

4d•$145,000 - $190,000

About The Position

As Associate Director of Experience Design, you will lead multidisciplinary design projects from experience definition through execution. Your tasks will include framing opportunities with clients, structuring and running research activities, planning and facilitating collaborative workshops driving concept explorations, prototyping the future of our client’s products and services and overseeing the creation of high fidelity design solutions. You’ll guide your team and others in communicating complex concepts in written, diagrammatic and visual formats and support product and engineering teams in bringing digital products and services to market by translating strategies into actionable outcomes. Travel for team and client meetings is required, typically up to 15%.

Requirements

Demonstrated success in defining, creating, and launching digital products and services
7+ years experience in design research, digital strategy, digital product design and/or service design. Your story/portfolio reflects a solid foundation in understanding the complexity and intricacies of business problems. Your work to solve these is an appropriate mix of pioneering and pragmatic.
1+ year team management experience either in HR capacity or project team leadership
Undergraduate and/or Masters Degree in Design[product, visual/interaction, architecture, industrial], Human Factors, Engineering [mechanical] or equivalent professional experience
Effective time management skills to balance project schedule with fast-paced deadlines
Excellent verbal/written communication and presentation skills, with the ability to successfully articulate design concepts and intent to your team and your client
Ability to collaborate with Technologists as it pertains to developing digital products

Responsibilities

Define and design multi channel digital solutions with different disciplines in a highly collaborative environment
Partner closely with clients, serving as an internal champion to ensure our work meets their needs and also serving as an advisor to further their business aspirations through design.
Lead multidisciplinary teams through complex projects
Plan, conduct, and interpret primary and secondary research to inform the user interaction and visual direction of a product or service. Research methods include user and business stakeholder interviews, generative customer research, usability evaluations, concept validation, and user testing
Collaborate on and influence the different stages of a digital product—this includes shaping project scope, driving internal and external strategy, and conducting research
Plan and host collaborative workshops and work sessions with internal and external teams
Lead teams in the creation of experience or product design artifacts including archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes, design directions, design systems and detailed design documentation.
Mentor and/or manage others in the experience design discipline
Impact Method through common missions that create a diverse organization, further the quality of our work and support the growth and success of our business
Practice responsible design (accessible and inclusive)
Foster a culture of curiosity across design, product and technology that manifests in how projects are framed and executed.