Experience Design Senior Associate

JPMorgan Chase•New York, NY

About The Position

J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. The Global Private Bank Design team is dedicated to creating cohesive, industry-leading products and experiences that help clients and employees achieve their goals. Our teams consistently innovate while adhering to the firm’s data sharing principles of security, client control and convenience, and privacy. As a Senior Associate UX Designer, you will play a critical role in shaping the user experience across our digital banking and lending platforms for the Private Bank. You will collaborate with researchers, product designers, content writers, product managers, engineers, and business partners to deliver intuitive, accessible, and impactful solutions tailored to our clients’ unique needs. Your expertise in user-centered design, journey mapping, and prototyping will ensure our products are easy to use, build trust, and drive client satisfaction. You will champion UX best practices and play a key role in advancing our design standards. By creating intuitive and engaging experiences, you’ll help clients grow, manage, and optimize their finances, empowering them to achieve their financial goals.

Requirements

3-6 years of experience in experience design or a related field, with a proven track record on complex digital projects
Online portfolio demonstrating strong product design experience, required for application (please include any passwords if password protected)
Proficiency in Figma, with the ability to create assets that are easily transferable and reusable
Experience working within design systems and applying established patterns for consistency
Strong skills in layout, information architecture, and usability, with the ability to define and document user journeys
Effective collaboration with product managers and cross-functional teams to ensure alignment and successful execution of design strategies
Excellent communication and presentation skills, with the ability to independently present work and insights to stakeholders
Proactive approach to seeking and integrating feedback, with a commitment to continuous improvement
Demonstrated interest in private banking and a passion for enhancing client engagement through design
Flexibility to work outside normal business hours to collaborate with international colleagues

Nice To Haves

Bachelor’s degree or equivalent practical experience in Design or a related field.
Skilled at creating and sharing product designs informed by research, with a user-centric mindset.
Systems thinker, able to make rational and scalable design decisions.
Eager to learn, grow, and push the boundaries of your own capabilities.

Responsibilities

Develop high-quality, scalable design solutions that enhance the private banking user experience and support business objectives
Make informed, impactful design decisions that align with business goals and operational needs
Apply expertise in private banking and user experience to improve client engagement and drive business success
Adhere to established design systems and patterns, ensuring consistency and scalability across digital products
Focus on effective layout, information architecture, and usability to deliver intuitive and engaging user experiences
Define and document user journeys, collaborating with product managers and cross-functional teams to align design solutions with product strategy
Continuously expand business knowledge and integrate insights into design work
Present design work professionally and independently to stakeholders, clearly communicating key insights and rationale
Proactively seek and respond to feedback, continuously improving design outcomes
Demonstrate flexibility to collaborate with international colleagues